What_DDQ Is_VBZ a_AT1 Professional_JJ Manager_NN1 ?_? 
AS_CSA YOU_PPY PROBABLY_RR REALIZE_VV0 ,_, ACHIEVING_VVG the_AT objectives_NN2 of_IO a_AT1 successful_JJ manager_NN1 is_VBZ an_AT1 arduous_JJ job_NN1 ._. 
Managing_VVG a_AT1 department_NN1 effectively_RR is_VBZ an_AT1 ongoing_JJ process_NN1 that_CST consists_VVZ of_IO developing_VVG mutually_RR rewarding_JJ relationships_NN2 with_IW your_APPGE employees_NN2 ._. 
You_PPY will_VM need_VVI to_TO create_VVI healthy_JJ partnerships_NN2 with_IW each_DD1 of_IO the_AT people_NN under_II your_APPGE influence_NN1 ._. 
You_PPY 'll_VM know_VVI you_PPY 've_VH0 successfully_RR created_VVN healthy_JJ manager_NN1 --_NN1 staff_NN member_NN1 relationships_NN2 when_CS your_APPGE employees_NN2 feel_VV0 the_AT department_NN1 belongs_VVZ to_II them_PPHO2 as_II31 well_II32 as_II33 to_II you_PPY ._. 
That_DD1 feeling_NN1 ,_, in_II all_DB likelihood_NN1 ,_, will_VM motivate_VVI them_PPHO2 to_TO be_VBI vital_JJ contributors_NN2 to_II the_AT department_NN1 and_CC will_VM discourage_VVI them_PPHO2 from_II the_AT subtle_JJ ways_NN2 in_II which_DDQ disgruntled_JJ or_CC dissatisfied_JJ employees_NN2 can_VM hinder_VVI departmental_JJ development_NN1 ._. 
Once_RR a_AT1 genuine_JJ team_NN1 spirit_NN1 evolves_VVZ and_CC bonding_NN1 occurs_VVZ ,_, you_PPY ,_, your_APPGE staff_NN ,_, and_CC the_AT organization_NN1 for_IF which_DDQ you_PPY work_VV0 will_VM profit_VVI in_II every_AT1 way_NN1 --_NN1 emotionally_RR ,_, intellectually_RR ,_, and_CC ultimately_RR financially_RR ._. 
As_II the_AT manager_NN1 ,_, you_PPY need_VV0 to_TO enable_VVI the_AT formation_NN1 of_IO such_DA partnerships_NN2 ._. 
You_PPY must_VM preserve_VVI the_AT integrity_NN1 of_IO each_DD1 of_IO your_APPGE manager-employee_JJ relationships_NN2 and_CC protect_VV0 that_DD1 integrity_NN1 from_II being_VBG threatened_VVN or_CC invaded_VVN by_II negative_JJ staff_NN members_NN2 or_CC negative_JJ workplace_NN1 situations_NN2 ._. 
As_RG challenging_JJ as_CSA it_PPH1 may_VM be_VBI in_II the_AT diverse_JJ and_CC decentralized_JJ workplace_NN1 to_TO create_VVI and_CC uphold_VVI the_AT partnerships_NN2 between_II you_PPY and_CC your_APPGE employees_NN2 ,_, that_DD1 's_VBZ what_DDQ you_PPY must_VM do_VDI to_TO succeed_VVI as_II a_AT1 truly_RR professional_JJ manager_NN1 ._. 
KNOWING_VVG THE_AT TERRITORY_NN1 That_CST feeling_NN1 ,_, in_II all_DB likelihood_NN1 ,_, will_VM motivate_VVI them_PPHO2 to_TO be_VBI vital_JJ contributors_NN2 to_II the_AT department_NN1 and_CC will_VM discourage_VVI them_PPHO2 from_II the_AT subtle_JJ ways_NN2 in_II which_DDQ disgruntled_JJ or_CC dissatised_JJ employees_NN2 can_VM hinder_VVI departmental_JJ development_NN1 ._. 
Once_RR a_AT1 genuine_JJ team_NN1 spirit_NN1 evolves_VVZ and_CC bonding_NN1 occurs_VVZ ,_, you_PPY ,_, your_APPGE staff_NN ,_, and_CC the_AT organization_NN1 for_IF which_DDQ you_PPY work_VV0 will_VM prot_VVI in_II every_AT1 way_NN1 --_NN1 emotionally_RR ,_, intellectually_RR ,_, and_CC ultimately_RR financially_RR ._. 
As_II the_AT manager_NN1 ,_, you_PPY need_VV0 to_TO enable_VVI the_AT formation_NN1 of_IO such_DA partnerships_NN2 ._. 
You_PPY must_VM preserve_VVI the_AT integrity_NN1 of_IO each_DD1 of_IO your_APPGE manager-employee_JJ relationships_NN2 and_CC protect_VV0 that_DD1 integrity_NN1 from_II being_VBG threatened_VVN or_CC invaded_VVN by_II negative_JJ staff_NN members_NN2 or_CC negative_JJ workplace_NN1 situations_NN2 ._. 
As_RG challenging_JJ as_CSA it_PPH1 may_VM be_VBI in_II the_AT diverse_JJ and_CC decentralized_JJ workplace_NN1 to_TO create_VVI and_CC uphold_VVI the_AT partner-ships_NN2 between_II you_PPY and_CC your_APPGE employees_NN2 ,_, that_DD1 's_VBZ what_DDQ you_PPY must_VM do_VDI to_TO succeed_VVI as_II a_AT1 truly_RR professional_JJ manager_NN1 ._. 
To_TO achieve_VVI the_AT status_NN1 of_IO professional_JJ manager_NN1 ,_, take_VV0 the_AT following_JJ actions_NN2 :_: Assume_VV0 responsibility_NN1 for_IF creating_VVG a_AT1 fertile_JJ workplace_NN1 culture_NN1 --_NN1 an_AT1 atmosphere_NN1 that_CST stimulates_VVZ people_NN of_IO diverse_JJ abilities_NN2 ,_, personalities_NN2 ,_, and_CC backgrounds_NN2 to_TO be_VBI productive_JJ and_CC to_TO work_VVI harmoniously_RR with_IW one_PPX121 another_PPX122 ._. 
(_( You_PPY know_VV0 your_APPGE departmental_JJ culture_NN1 is_VBZ fertile_JJ when_CS its_APPGE members_NN2 contribute_VV0 willingly_RR ,_, enthusiastically_RR ,_, and_CC fully_RR toward_II their_APPGE personal_JJ and_CC company_NN1 goals_NN2 ._. )_) 
Make_VV0 it_PPH1 safe_JJ for_IF your_APPGE staff_NN to_TO communicate_VVI openly_RR and_CC productively_RR with_IW you_PPY and_CC each_PPX221 other_PPX222 ,_, and_CC to_TO take_VVI intellectual_JJ risks_NN2 without_IW fear_NN1 of_IO repercussions_NN2 ._. 
Create_VV0 a_AT1 structure_NN1 that_CST fosters_VVZ personal_JJ and_CC career_NN1 development_NN1 and_CC growth_NN1 ._. 
These_DD2 are_VBR tall_JJ orders_NN2 ,_, but_CCB they_PPHS2 are_VBR ,_, in_RR21 part_RR22 ,_, the_AT responsibilities_NN2 you_PPY assumed_VVD when_CS you_PPY donned_VVD the_AT mantle_NN1 of_IO manager_NN1 ._. 
When_CS you_PPY accepted_VVD this_DD1 position_NN1 ,_, your_APPGE implied_JJ promise_NN1 ,_, assuming_VVG you_PPY want_VV0 to_TO be_VBI the_AT best_JJT leader_NN1 you_PPY can_VM be_VBI ,_, was_VBDZ to_TO be_VBI an_AT1 effective_JJ teacher_NN1 ,_, a_AT1 sensitive_JJ counselor_NN1 ,_, and_CC a_AT1 master_NN1 gardener_NN1 ._. 
A_AT1 professional_JJ and_CC successful_JJ manager_NN1 assumes_VVZ all_DB three_MC roles_NN2 ._. 
Before_CS we_PPIS2 examine_VV0 the_AT nature_NN1 of_IO these_DD2 roles_NN2 ,_, let_VM21 's_VM22 discuss_VVI what_DDQ it_PPH1 means_VVZ to_TO be_VBI a_AT1 professional_JJ manager_NN1 --_NN1 or_CC ,_, for_IF that_DD1 matter_NN1 ,_, a_AT1 professional_JJ in_II any_DD occupation_NN1 --_NN1 and_CC what_DDQ distinguishes_VVZ professionals_NN2 from_II non-professionals_NN2 ._. 
The_AT distinction_NN1 between_II professionals_NN2 and_CC non-professionals_NN2 is_VBZ based_VVN on_II more_DAR than_CSN the_AT results_NN2 they_PPHS2 achieve_VV0 or_CC whether_CSW31 or_CSW32 not_CSW33 they_PPHS2 get_VV0 paid_VVN for_IF their_APPGE work_NN1 ._. 
Rather_RR ,_, the_AT basic_JJ differences_NN2 center_NN1 on_II how_RRQ they_PPHS2 approach_VV0 their_APPGE work_NN1 ,_, how_RRQ they_PPHS2 interact_VV0 with_IW their_APPGE clients_NN2 or_CC customers_NN2 ,_, and_CC how_RRQ they_PPHS2 present_VV0 themselves_PPX2 to_II the_AT world_NN1 ._. 
Professionals_NN2 Versus_II Non-professionals_NN2 Professionals_NN2 know_VV0 what_DDQ they_PPHS2 're_VBR doing_VDG and_CC are_VBR in_RR21 full_RR22 control_NN1 of_IO their_APPGE domain_NN1 ._. 
This_DD1 control_NN1 ,_, which_DDQ stems_VVZ in_RR21 part_RR22 from_II professionals_NN2 '_GE thorough_JJ knowledge_NN1 of_IO their_APPGE areas_NN2 of_IO expertise_NN1 ,_, enables_VVZ them_PPHO2 to_TO execute_VVI responsibilities_NN2 with_IW utmost_JJ confidence_NN1 ._. 
Conveying_VVG a_AT1 true_JJ image_NN1 of_IO quiet_JJ strength_NN1 ,_, they_PPHS2 engender_VV0 trust_NN1 from_II the_AT people_NN under_II their_APPGE influence_NN1 ._. 
Conversely_RR ,_, non-professionals_NN2 are_VBR unsure_JJ of_IO themselves_PPX2 ,_, in_RR21 part_RR22 because_CS they_PPHS2 lack_VV0 the_AT knowledge_NN1 and_CC experience_VV0 to_TO be_VBI surefooted_VVN ._. 
This_DD1 lack_NN1 of_IO confidence_NN1 in_II what_DDQ they_PPHS2 're_VBR doing_VDG causes_VVZ them_PPHO2 to_TO be_VBI defensive_JJ when_CS their_APPGE decisions_NN2 A_ZZ1 Professional_JJ Manager_NN1 's_GE Primary_JJ Role_NN1 :_: Be_VBI an_AT1 Effective_JJ Teacher_NN1 To_TO be_VBI an_AT1 effective_JJ teacher_NN1 ,_, dedicate_VV0 yourself_PPX1 to_II expanding_VVG your_APPGE "_" students_NN2 '_GE "_" knowledge_NN1 ,_, skills_NN2 ,_, vistas_NN2 ,_, and_CC problem-solving_NN1 abilities_NN2 ._. 
Your_APPGE challenge_NN1 is_VBZ to_TO provide_VVI them_PPHO2 with_IW all_DB the_AT tools_NN2 and_CC encouragement_NN1 they_PPHS2 need_VV0 to_TO become_VVI independent_JJ thinkers_NN2 and_CC productive_JJ contributors_NN2 to_II your_APPGE department_NN1 ._. 
To_TO illustrate_VVI how_RRQ you_PPY might_VM go_VVI about_II achieving_VVG these_DD2 results_NN2 ,_, let_VM21 's_VM22 go_VVI back_RP in_II time_NNT1 and_CC identify_VVI possible_JJ role_NN1 models_NN2 ._. 
You_PPY may_VM want_VVI to_TO note_VVI your_APPGE observations_NN2 in_II your_APPGE manager_NN1 's_GE journal_NN1 ._. 
Recall_VV0 one_MC1 or_CC two_MC of_IO the_AT best_JJT teachers_NN2 you_PPY ever_RR had_VHN ._. 
Envision_VV0 them_PPHO2 in_II the_AT classroom_NN1 ,_, interacting_VVG with_IW you_PPY and_CC other_JJ students_NN2 ._. 
PART_NN1 II_MC Establishing_VVG a_AT1 Solid_JJ Departmental_JJ Foundation_NN1 If_CS someone_PN1 were_VBDR to_TO ask_VVI you_PPY ,_, "_" As_CSA manager_NN1 of_IO your_APPGE department_NN1 ,_, what_DDQ is_VBZ your_APPGE main_JJ overall_JJ objective_NN1 ?_? "_" you_PPY might_VM say_VVI something_PN1 like_II ,_, "_" I_PPIS1 want_VV0 to_TO build_VVI a_AT1 strong_JJ and_CC productive_JJ departmental_JJ structure_NN1 ._. "_" 
Few_DA2 people_NN would_VM argue_VVI with_IW that_DD1 response_NN1 ._. 
It_PPH1 's_VBZ a_AT1 goal_NN1 that_CST is_VBZ not_XX only_RR reasonable_JJ but_CCB also_RR achievable_JJ ._. 
The_AT first_MD step_NN1 toward_II achieving_VVG your_APPGE goal_NN1 is_VBZ to_TO build_VVI a_AT1 solid_JJ foundation_NN1 ,_, one_PN1 that_CST can_VM support_VVI the_AT departmental_JJ structure_NN1 you_PPY want_VV0 to_TO create_VVI ._. 
Building_VVG a_AT1 foundation_NN1 of_IO which_DDQ you_PPY will_VM be_VBI proud_JJ is_VBZ the_AT subject_NN1 of_IO Part_NN1 II_MC ._. 
Each_DD1 chapter_NN1 provides_VVZ an_AT1 essential_JJ building_NN1 block_NN1 in_II the_AT foundation_NN1 of_IO a_AT1 problem-solving_NN1 culture_NN1 ._. 
Success_NN1 in_II your_APPGE managerial_JJ role_NN1 is_VBZ driven_VVN by_II how_RGQ well_RR you_PPY incorporate_VV0 one_MC1 or_CC more_DAR of_IO the_AT five_MC elements_NN2 into_II your_APPGE foundation_NN1 ._. 
Some_DD of_IO the_AT elements_NN2 in_II this_DD1 part_NN1 are_VBR described_VVN below_RL ._. 
In_II all_DB likelihood_NN1 ,_, whatever_DDQV impressed_VVD you_PPY about_II these_DD2 teachers_NN2 stemmed_VVD from_II their_APPGE intent_NN1 to_TO transmit_VVI their_APPGE knowledge_NN1 ,_, their_APPGE desire_NN1 to_TO help_VVI you_PPY understand_VVI the_AT material_NN1 they_PPHS2 were_VBDR teaching_VVG ,_, and_CC their_APPGE commitment_NN1 to_II stimulating_JJ you_PPY to_TO think_VVI clearly_RR and_CC independently_RR ._. 
Chances_NN2 are_VBR their_APPGE genuine_JJ caring_NN1 made_VVD you_PPY feel_VVI special_JJ and_CC encouraged_VVD you_PPY to_TO develop_VVI a_AT1 strong_JJ interest_NN1 in_II what_DDQ you_PPY were_VBDR learning_VVG ._. 
Finally_RR ,_, they_PPHS2 probably_RR never_RR said_VVD or_CC did_VDD anything_PN1 to_TO embarrass_VVI you_PPY ,_, even_CS21 when_CS22 you_PPY asked_VVD a_AT1 question_NN1 that_CST you_PPY ,_, and_CC perhaps_RR your_APPGE classmates_NN2 ,_, thought_NN1 was_VBDZ dumb_JJ ._. 
To_TO be_VBI a_AT1 professional_JJ manager_NN1 ,_, you_PPY should_VM aspire_VVI to_TO exhibit_VVI qualities_NN2 similar_JJ to_II those_DD2 exemplied_VVN by_II outstanding_JJ teachers_NN2 ,_, but_CCB remember_VV0 :_: your_APPGE success_NN1 as_II a_AT1 manager_NN1 depends_VVZ ,_, to_II a_AT1 significant_JJ degree_NN1 ,_, on_II the_AT effectiveness_NN1 of_IO all_DB your_APPGE staff_NN members_NN2 ._. 
That_DD1 is_VBZ why_RRQ you_PPY should_VM do_VDI everything_PN1 within_II your_APPGE power_NN1 to_TO help_VVI your_APPGE employees_NN2 realize_VV0 their_APPGE potential_NN1 ._. 
You_PPY do_VD0 that_DD1 by_II exercising_VVG your_APPGE power_NN1 responsibly_RR ,_, just_RR as_CSA your_APPGE great_JJ teachers_NN2 did_VDD ._. 
Always_RR respond_VV0 appropriately_RR to_II questions_NN2 without_IW making_VVG the_AT questioner_NN1 feel_VVI stupid_JJ or_CC guilty_JJ ._. 
And_CC when_CS it_PPH1 has_VHZ become_VVN clear_JJ ,_, through_II tangible_JJ results_NN2 ,_, that_CST your_APPGE employees_NN2 learned_VVD what_DDQ you_PPY taught_VVD them_PPHO2 ,_, reinforce_VV0 their_APPGE learning_NN1 with_IW sincere_JJ praise_NN1 and_CC acknowledgment_NN1 ._. 
What_DDQ else_RR can_VM you_PPY do_VDI to_TO stimulate_VVI your_APPGE "_" students_NN2 '_GE "_" desire_NN1 and_CC ability_NN1 to_TO learn_VVI and_CC develop_VVI ?_? 
Keep_VV0 this_DD1 question_NN1 in_II mind_NN1 while_CS reading_VVG the_AT rest_NN1 of_IO this_DD1 section_NN1 ._. 
At_II the_AT end_NN1 ,_, write_VV0 down_RP your_APPGE thoughts_NN2 ,_, ideas_NN2 ,_, and_CC insights_NN2 in_II your_APPGE manager_NN1 's_GE journal_NN1 ._. 
When_CS it_PPH1 's_VBZ appropriate_JJ ,_, put_VV0 these_DD2 thoughts_NN2 into_II practice_NN1 ,_, and_CC monitor_VV0 the_AT results_NN2 of_IO your_APPGE actions_NN2 Adopting_VVG Positive_JJ and_CC Productive_JJ Attitudes_NN2 When_RRQ I_PPIS1 met_VVD with_IW the_AT five-person_JJ department_NN1 ,_, I_PPIS1 asked_VVD ,_, "_" When_CS the_AT phone_NN1 rings_NN2 ,_, what_DDQ do_VD0 you_PPY tell_VVI yourself_PPX1 before_CS you_PPY answer_VV0 it_PPH1 ?_? "_" 
Every_AT1 person_NN1 related_VVD a_AT1 variation_NN1 of_IO the_AT same_DA negative_JJ self-talk_NN1 :_: "_" I_PPIS1 wonder_VV0 what_DDQ this_DD1 jerk_NN1 wants_VVZ "_" or_CC "_" Oh_UH ,_, hell_NN1 ,_, here_RL comes_VVZ another_DD1 complainer_NN1 ._. "_" 
After_II discussing_VVG with_IW the_AT group_NN1 the_AT effect_NN1 of_IO self-talk_NN1 on_II behaviors_NN2 ,_, I_PPIS1 suggested_VVD they_PPHS2 tell_VV0 themselves_PPX2 something_PN1 else_RR when_CS the_AT phone_NN1 rings_NN2 ._. 
For_REX21 instance_REX22 :_: "_" The_AT caller_NN1 has_VHZ a_AT1 problem_NN1 ,_, which_DDQ is_VBZ why_RRQ he_PPHS1 or_CC she_PPHS1 is_VBZ calling_VVG "_" ;_; "_" My_APPGE job_NN1 is_VBZ to_TO help_VVI each_DD1 caller_NN1 with_IW his_APPGE or_CC her_APPGE problem_NN1 and_CC I_PPIS1 can_VM do_VDI that_DD1 "_" ;_; "_" I_PPIS1 am_VBM a_AT1 valuable_JJ aid_NN1 to_II people_NN who_PNQS are_VBR in_II trouble_NN1 ._. "_" 
As_II part_NN1 of_IO the_AT solution_NN1 ,_, they_PPHS2 also_RR adopted_VVD the_AT greeting_NN1 "_" How_RRQ can_VM I_PPIS1 help_VVI you_PPY ?_? "_" when_CS answering_VVG the_AT phone_NN1 ._. 
This_DD1 simple_JJ question_NN1 was_VBDZ more_RRR than_CSN words_NN2 ._. 
It_PPH1 was_VBDZ a_AT1 genuine_JJ positive_JJ attitude_NN1 ,_, revealed_VVN in_II their_APPGE tone_NN1 of_IO voice_NN1 and_CC helpful_JJ actions_NN2 that_CST said_VVD ,_, in_II effect_NN1 ,_, "_" I_PPIS1 care_VV0 about_II your_APPGE problem_NN1 and_CC have_VH0 a_AT1 sincere_JJ desire_NN1 to_TO help_VVI you_PPY ._. "_" 
Within_II a_AT1 month_NNT1 ,_, the_AT vice_JJ president_NN1 of_IO operations_NN2 started_VVD to_TO receive_VVI calls_NN2 from_II customers_NN2 praising_VVG the_AT customer_NN1 service_NN1 department_NN1 's_GE services_NN2 ._. 
PART_NN1 III_MC Building_NN1 on_II Your_APPGE Foundation_NN1 Creating_VVG a_AT1 solid_JJ departmental_JJ foundation_NN1 is_VBZ a_AT1 good_JJ start_NN1 toward_II fulfilling_VVG your_APPGE responsibilities_NN2 as_II a_AT1 professional_JJ manager_NN1 ._. 
But_CCB it_PPH1 is_VBZ only_RR a_AT1 start_NN1 ._. 
Now_CS21 that_CS22 you_PPY have_VH0 learned_VVN how_RRQ to_TO lay_VVI the_AT groundwork_NN1 for_IF a_AT1 positive_JJ ,_, productive_JJ department_NN1 consisting_VVG of_IO staff_NN members_NN2 who_PNQS are_VBR engaged_VVN ,_, eager_JJ to_TO take_VVI risks_NN2 ,_, and_CC work_VVI well_RR together_RL ,_, you_PPY need_VV0 to_TO learn_VVI how_RRQ to_TO successfully_RR build_VVI on_II that_DD1 foundation_NN1 ._. 
ESTABLISHING_VVG A_AT1 SOLID_JJ DEPARTMENTAL_JJ FOUNDATION_NN1 "_" You_PPY do_VD0 n't_XX ..._... "_" 
"_" You_PPY never_RR ..._... "_" and_CC "_" You_PPY always_RR ..._... "_" followed_VVN by_II negative_JJ phrases_NN2 that_CST can_VM put_VVI people_NN on_II the_AT defensive_JJ ._. 
Blaming_VVG ,_, finding_VVG fault_NN1 ,_, making_VVG excuses_NN2 ,_, holding_VVG grudges_NN2 ,_, and_CC spreading_JJ negative_JJ rumors_NN2 are_VBR also_RR prevalent_JJ ._. 
These_DD2 are_VBR not_XX necessarily_RR signs_NN2 of_IO bad_JJ apples_NN2 in_II your_APPGE department_NN1 ,_, but_CCB they_PPHS2 are_VBR all_DB unhealthy_JJ expressions_NN2 of_IO insecurity_NN1 and_CC trepidation_NN1 ._. 
Managers_NN2 and_CC other_JJ employees_NN2 in_II such_DA cultures_NN2 are_VBR so_RR caught_VVN up_RP with_IW their_APPGE inordinate_JJ need_NN1 to_TO be_VBI right_JJ and_CC to_TO look_VVI good_JJ that_CST they_PPHS2 fail_VV0 to_TO see_VVI the_AT consequences_NN2 of_IO their_APPGE egocentric_JJ and_CC defensive_JJ attitudes_NN2 ._. 
In_II reality_NN1 ,_, these_DD2 attitudes_NN2 are_VBR like_JJ weeds_NN2 ,_, which_DDQ rob_VV0 gardens_NN2 of_IO vital_JJ nutrients_NN2 ._. 
A_AT1 weed-infested_JJ department_NN1 sties_NN2 creativity_NN1 ,_, discourages_VVZ innovative_JJ thinking_NN1 ,_, and_CC stunts_NN2 the_AT growth_NN1 and_CC development_NN1 of_IO its_APPGE employees_NN2 ._. 
Following_VVG are_VBR several_DA2 common_JJ ways_NN2 in_II which_DDQ managers_NN2 of_IO defensive_JJ cultures_NN2 spread_VV0 their_APPGE negative_JJ influence_NN1 ._. 
They_PPHS2 are_VBR judgmental_JJ and_CC engage_VV0 in_II character_NN1 assassinations_NN2 ._. 
Judgments_NN2 essentially_RR say_VV0 ,_, implicitly_RR or_CC explicitly_RR ,_, "_" You_PPY do_VD0 n't_XX know_VVI what_DDQ you_PPY 're_VBR talking_VVG about_II ,_, "_" "_" Your_APPGE opinions_NN2 and_CC beliefs_NN2 are_VBR not_XX worthy_JJ of_IO consideration_NN1 ,_, "_" "_" Your_APPGE attitude_NN1 is_VBZ terrible_JJ ,_, "_" or_CC even_RR "_" You_PPY 're_VBR a_AT1 fool_NN1 ._. "_" 
Character_NN1 assassinations_NN2 typically_RR begin_VV0 with_IW "_" You_PPY "_" or_CC "_" Your_APPGE ,_, "_" followed_VVN by_II a_AT1 negative_JJ comment_NN1 ._. 
By_II making_VVG such_DA a_AT1 pat_NN1 statement_NN1 about_II an_AT1 individual_JJ ,_, managers_NN2 are_VBR being_VBG judgmental_JJ ._. 
They_PPHS2 believe_VV0 they_PPHS2 have_VH0 all_DB the_AT answers_NN2 and_CC do_VD0 not_XX value_NN1 their_APPGE employees_NN2 '_GE contributions_NN2 ._. 
The_AT actions_NN2 of_IO these_DD2 defensive_JJ managers_NN2 ,_, as_II31 well_II32 as_II33 their_APPGE words_NN2 ,_, communicate_VV0 the_AT attitude_NN1 "_" If_CS you_PPY do_VD0 n't_XX see_VVI things_NN2 the_AT same_DA way_NN1 I_PPIS1 do_VD0 ,_, there_EX is_VBZ something_PN1 wrong_JJ with_IW you_PPY "_" or_CC "_" I_PPIS1 have_VH0 all_DB the_AT answers_NN2 ._. "_" 
Managers_NN2 who_PNQS convey_VV0 these_DD2 attitudes_NN2 stie_NN1 give-and-take_JJ between_II themselves_PPX2 and_CC their_APPGE employwees_NN2 ._. 
Remember_VV0 that_CST a_AT1 problem_NN1 is_VBZ a_AT1 deviation_NN1 between_II what_DDQ happened_VVD and_CC what_DDQ was_VBDZ desired_VVN or_CC expected_VVD ._. 
So_RR the_AT first_MD step_NN1 is_VBZ to_TO encourage_VVI Harry_NP1 to_TO present_VVI the_AT symptoms_NN2 with_IW the_AT intent_NN1 of_IO understanding_VVG the_AT root_NN1 cause_NN1 and_CC the_AT deviation_NN1 ._. 
If_CS Harry_NP1 is_VBZ upset_JJ about_II an_AT1 incident_NN1 ,_, ask_VV0 him_PPHO1 to_TO describe_VVI it_PPH1 in_II concrete_JJ terms_NN2 ;_; the_AT more_RGR specific_JJ the_AT better_JJR ._. 
Second_MD ,_, he_PPHS1 already_RR said_VVD he_PPHS1 has_VHZ a_AT1 problem_NN1 ._. 
He_PPHS1 owns_VVZ it_PPH1 ._. 
So_RR ,_, given_VVN the_AT symptoms_NN2 ,_, help_VV0 him_PPHO1 frame_VVI his_APPGE problem_NN1 using_VVG positive_JJ terms_NN2 ._. 
Once_CS you_PPY understand_VV0 what_DDQ the_AT problem_NN1 is_VBZ ,_, you_PPY can_VM help_VVI him_PPHO1 assess_VVI options_NN2 ._. 
Ask_VV0 what_DDQ he_PPHS1 might_VM do_VDI to_TO solve_VVI the_AT problem_NN1 ._. 
Discuss_VV0 alternative_JJ solutions_NN2 with_IW him_PPHO1 ,_, and_CC ,_, if_CS necessary_JJ ,_, bring_VV0 some_DD options_NN2 to_II his_APPGE attention_NN1 and_CC then_RT discuss_VV0 with_IW him_PPHO1 the_AT pros_NN2 and_CC cons_NN2 of_IO each_DD1 ._. 
Through_II this_DD1 process_NN1 you_PPY are_VBR modeling_VVG problem-solving_NN1 strategies_NN2 and_CC thereby_RR creating_VVG a_AT1 path_NN1 for_IF success_NN1 ._. 
Remember_VV0 the_AT well-regarded_JJ company_NN1 president_NN1 who_PNQS was_VBDZ asked_VVN to_TO explain_VVI the_AT secret_NN1 of_IO his_APPGE success_NN1 ?_? 
He_PPHS1 said_VVD ,_, "_" I_PPIS1 remove_VV0 any_DD excuses_NN2 they_PPHS2 might_VM have_VHI for_IF not_XX performing_VVG well_RR by_II giving_VVG them_PPHO2 everything_PN1 they_PPHS2 need_VV0 to_TO perform_VVI to_II the_AT best_JJT of_IO their_APPGE abilities_NN2 ._. 
I_PPIS1 do_VD0 n't_XX want_VVI to_TO be_VBI anyone_PN1 's_GE excuse_NN1 for_IF not_XX fullling_VVG responsibilities_NN2 ._. 
Without_IW excuses_NN2 ,_, those_DD2 who_PNQS do_VD0 n't_XX have_VHI the_AT desire_NN1 to_TO succeed_VVI will_VM leave_VVI ._. "_" 
We_PPIS2 have_VH0 heard_VVN variations_NN2 of_IO this_DD1 philosophy_NN1 during_II our_APPGE years_NNT2 of_IO consulting_VVG with_IW companies_NN2 whose_DDQGE managers_NN2 succeeded_VVN in_II creating_VVG problem-solving_NN1 cultures_NN2 ._. 
The_AT main_JJ attitude_NN1 each_DD1 of_IO them_PPHO2 had_VHD in_RR21 common_RR22 is_VBZ a_AT1 genuine_JJ regard_NN1 for_IF the_AT people_NN under_II their_APPGE influence_NN1 ._. 
They_PPHS2 want_VV0 them_PPHO2 to_TO succeed_VVI ._. 
So_RR they_PPHS2 do_VD0 whatever_DDQV is_VBZ necessary_JJ to_TO help_VVI them_PPHO2 achieve_VVI their_APPGE objectives_NN2 ._. 
Their_APPGE genuine_JJ caring_JJ attitude_NN1 is_VBZ expressed_VVN in_II a_AT1 variety_NN1 of_IO ways_NN2 ._. 
With_IW both_DB2 their_APPGE words_NN2 and_CC actions_NN2 they_PPHS2 communicate_VV0 that_CST ,_, as_CSA members_NN2 of_IO the_AT team_NN1 ,_, employees_NN2 are_VBR vital_JJ and_CC valuable_JJ contributors_NN2 ._. 
