Introduction_NN1 The_AT Story_NN1 That_CST Started_VVD It_PPH1 All_DB here_RL are_VBR times_NNT2 in_II our_APPGE lives_NN2 when_RRQ what_DDQ may_VM appear_VVI to_TO have_VHI been_VBN a_AT1 terrible_JJ decision_NN1 turns_VVZ out_RP to_TO be_VBI a_AT1 great_JJ learning_NN1 experience_NN1 and_CC "_" blessing_VVG in_II disguise_NN1 ._. "_" 
Early_RR in_II my_APPGE career_NN1 I_PPIS1 spent_VVD three_MC months_NNT2 as_CSA director_NN1 of_IO research_NN1 at_II a_AT1 small_JJ consulting_JJ firm_NN1 ._. 
Although_CS I_PPIS1 did_VDD n't_XX realize_VVI it_PPH1 at_II the_AT time_NNT1 ,_, this_DD1 brief_JJ experience_NN1 would_VM profoundly_RR shape_VVI my_APPGE understanding_NN1 of_IO employee_NN1 motivation_NN1 and_CC engagement_NN1 and_CC provide_VV0 the_AT insight_NN1 that_CST led_VVD me_PPIO1 to_TO create_VVI the_AT RESPECT_NN1 Model_NN1 ._. 
I_PPIS1 share_VV0 some_DD of_IO that_DD1 experience_NN1 with_IW you_PPY now_RT in_II the_AT hope_NN1 that_CST it_PPH1 will_VM highlight_VVI for_IF you_PPY the_AT critical_JJ role_NN1 respect_NN1 plays_VVZ in_II keeping_VVG employees_NN2 engaged_VVD ._. 
The_AT Last_MD Guy_NP1 Sat_VVD There_RL As_CSA anyone_PN1 might_VM be_VBI ,_, I_PPIS1 was_VBDZ excited_JJ and_CC also_RR a_RR21 bit_RR22 nervous_JJ for_IF my_APPGE first_MD day_NNT1 of_IO work_NN1 ._. 
I_PPIS1 arrived_VVD forty-five_MC minutes_NNT2 early_JJ and_CC found_VVD the_AT door_NN1 locked_VVD ._. 
I_PPIS1 waited_VVD forty-five_MC minutes_NNT2 before_II being_VBG let_VVN in_RP by_II Sherry_NN1 ,_, the_AT company_NN1 's_GE receptionist_NN1 ._. 
She_PPHS1 asked_VVD if_CS I_PPIS1 had_VHD a_AT1 meeting_NN1 with_IW someone_PN1 ._. 
I_PPIS1 had_VHD apparently_RR not_XX made_VVN much_DA1 of_IO an_AT1 impression_NN1 when_CS introduced_VVN as_II the_AT new_JJ director_NN1 of_IO research_NN1 ._. 
I_PPIS1 prayed_VVD for_IF the_AT phone_NN1 not_XX to_TO ring_VVI ._. 
Mary_NP1 called_VVD first_MD ._. 
We_PPIS2 chatted_VVD for_IF a_AT1 minute_NNT1 ,_, and_CC then_RT she_PPHS1 asked_VVD me_PPIO1 to_TO transfer_VVI her_PPHO1 to_II TJ_NP1 's_GE voice_NN1 mail_NN1 ._. 
Of_RR21 course_RR22 ,_, I_PPIS1 had_VHD no_AT idea_NN1 how_RRQ to_TO do_VDI that_DD1 and_CC hung_VVD up_RP on_II her_PPHO1 ._. 
Nor_CC was_VBDZ I_MC1 of_IO any_DD help_NN1 to_II a_AT1 client_NN1 who_PNQS called_VVD to_TO schedule_VVI an_AT1 assessment_NN1 for_IF one_MC1 of_IO his_APPGE employees_NN2 ._. 
"_" Yes_UH ,_, "_" I_PPIS1 told_VVD him_PPHO1 ,_, "_" I_PPIS1 am_VBM new_JJ ._. "_" 
I_PPIS1 then_RT did_VDD the_AT only_JJ reasonable_JJ thing_NN1 and_CC took_VVD the_AT phone_NN1 off_II the_AT hook_NN1 ._. 
As_CSA I_PPIS1 sat_VVD there_RL ,_, I_PPIS1 had_VHD to_TO consider_VVI the_AT very_RG real_JJ possibility_NN1 that_CST I_PPIS1 had_VHD made_VVN a_AT1 very_RG bad_JJ decision_NN1 ._. 
Six_MC years_NNT2 in_II graduate_NN1 school_NN1 at_II Yale_NP1 and_CC here_RL I_PPIS1 was_VBDZ answering_JJ phones_NN2 ._. 
I_PPIS1 had_VHD walked_VVN away_II21 from_II22 a_AT1 tenure-track_JJ position_NN1 at_II one_MC1 of_IO the_AT best_JJT schools_NN2 in_II the_AT country_NN1 and_CC was_VBDZ now_RT sharpening_VVG pencils_NN2 ._. 
I_PPIS1 felt_VVD a_AT1 wave_NN1 of_IO nausea_NN1 rush_NN1 over_II me_PPIO1 and_CC considered_VVD simply_RR walking_VVG out_RP and_CC leaving_VVG a_AT1 note_NN1 ._. 
Of_RR21 course_RR22 ,_, I_PPIS1 would_VM be_VBI sure_JJ to_TO push_VVI my_APPGE magnetic_JJ circle_NN1 to_II the_AT "_" Out_RP "_" column_NN1 ._. 
The_AT time_NNT1 from_II 1:00_MC to_II 5:00_MC passed_VVD more_RGR slowly_RR than_CSN any_DD previous_JJ four_MC hours_NNT2 of_IO my_APPGE life_NN1 ._. 
As_CSA I_PPIS1 sat_VVD at_II my_APPGE desk_NN1 ,_, I_PPIS1 thought_VVD of_IO the_AT Seinfeld_NN1 episode_NN1 where_CS George_NP1 had_VHD gotten_VVN a_AT1 job_NN1 but_CCB had_VHD been_VBN given_VVN nothing_PN1 to_TO do_VDI and_CC spent_VVN the_AT day_NNT1 sharpening_VVG pencils_NN2 and_CC throwing_VVG them_PPHO2 like_II darts_NN2 into_II the_AT fiberboard_NN1 ceiling_NN1 ._. 
I_PPIS1 seriously_RR doubted_VVD anyone_PN1 would_VM notice_VVI ._. 
I_PPIS1 glanced_VVD over_RP at_II the_AT dying_JJ plants_NN2 and_CC realized_VVD that_CST this_DD1 was_VBDZ not_XX an_AT1 environment_NN1 in_II which_DDQ plants_NN2 or_CC people_NN could_VM thrive_VVI ._. 
At_II 5:00_MC ,_, I_PPIS1 pushed_VVD my_APPGE circle_NN1 to_II "_" Out_RP "_" and_CC went_VVD home_RL ._. 
I_PPIS1 slept_VVD little_RR that_DD1 night_NNT1 as_CSA my_APPGE thoughts_NN2 raced_VVN between_II "_" What_DDQ have_VH0 I_PPIS1 done_VDN ?_? "_" and_CC "_" Surely_RR things_NN2 will_VM get_VVI better_RRR once_CS I_PPIS1 meet_VV0 with_IW John_NP1 ._. "_" 
The_AT instrument_NN1 had_VHD been_VBN purchased_VVN several_DA2 years_NNT2 earlier_RRR from_II a_AT1 psychologist_NN1 who_PNQS assured_VVD Mary_NP1 and_CC John_NP1 that_CST it_PPH1 was_VBDZ valid_JJ and_CC reliable_JJ ,_, although_CS he_PPHS1 did_VDD not_XX provide_VVI any_DD documentation_NN1 ._. 
I_PPIS1 took_VVD the_AT test_NN1 ,_, read_VVD the_AT computer-generated_JJ report_NN1 ,_, and_CC sensed_VVD immediately_RR that_CST it_PPH1 was_VBDZ a_AT1 bad_JJ instrument_NN1 ._. 
With_IW the_AT raw_JJ data_NN of_IO several_DA2 thousand_NNO completed_JJ reports_NN2 ,_, it_PPH1 did_VDD not_XX take_VVI me_PPIO1 long_RR to_TO confirm_VVI my_APPGE suspicion_NN1 ._. 
The_AT instrument_NN1 failed_VVD even_RR the_AT most_RGT basic_JJ tests_NN2 of_IO reliability_NN1 and_CC validity_NN1 ._. 
In_II fact_NN1 ,_, some_DD of_IO the_AT scales_NN2 and_CC the_AT manner_NN1 in_II which_DDQ they_PPHS2 were_VBDR scored_VVN made_VVD no_AT sense_NN1 at_RR21 all_RR22 ._. 
Had_VHD I_PPIS1 still_RR been_VBN teaching_VVG statistics_NN and_CC survey_NN1 development_NN1 ,_, this_DD1 would_VM have_VHI served_VVN as_II an_AT1 ideal_JJ example_NN1 of_IO what_DDQ not_XX to_TO do_VDI ._. 
The_AT report_NN1 ,_, which_DDQ was_VBDZ generated_VVN and_CC used_VVN to_TO make_VVI decisions_NN2 about_II people_NN 's_GE careers_NN2 ,_, had_VHD all_DB of_IO the_AT validity_NN1 of_IO a_AT1 fortune_NN1 cookie_NN1 ._. 
I_PPIS1 explained_VVD my_APPGE findings_NN2 to_II Mary_NP1 and_CC John_NP1 as_RG straightforwardly_RR as_CSA possible_JJ and_CC let_VV0 them_PPHO2 know_VVI that_CST they_PPHS2 needed_VVD to_TO immediately_RR stop_VVI using_VVG the_AT instrument_NN1 ._. 
Put_VV0 simply_RR ,_, they_PPHS2 were_VBDR committing_VVG fraud_NN1 ._. 
John_NP1 and_CC Mary_NP1 listened_VVD without_IW comment_NN1 and_CC then_RT asked_VVD me_PPIO1 to_TO step_VVI outside_II the_AT door_NN1 ._. 
After_CS a_AT1 few_DA2 minutes_NNT2 Mary_NP1 called_VVD me_PPIO1 back_RP in_II and_CC said_VVD ,_, "_" I_PPIS1 think_VV0 that_CST pulling_VVG the_AT instrument_NN1 would_VM confuse_VVI our_APPGE clients_NN2 ._. "_" 
I_PPIS1 was_VBDZ speechless_JJ ._. 
Mary_NP1 asked_VVD if_CS I_PPIS1 could_VM revise_VVI it_PPH1 --_JJ she_PPHS1 liked_VVD this_DD1 idea_NN1 because_CS they_PPHS2 could_VM then_RT market_VVI it_PPH1 as_II a_AT1 new_JJ and_CC improved_JJ version_NN1 ._. 
I_PPIS1 told_VVD her_PPHO1 that_CST it_PPH1 might_VM be_VBI possible_JJ to_TO create_VVI a_AT1 similar-looking_JJ instrument_NN1 but_CCB that_CST the_AT majority_NN1 of_IO existing_JJ items_NN2 would_VM have_VHI to_TO be_VBI thrown_VVN out_RP ._. 
I_PPIS1 also_RR told_VVD her_PPHO1 that_CST the_AT development_NN1 and_CC validation_NN1 process_NN1 would_VM take_VVI several_DA2 months_NNT2 ._. 
I_PPIS1 spent_VVD the_AT next_MD six_MC weeks_NNT2 creating_VVG ,_, testing_VVG ,_, editing_VVG ,_, and_CC retesting_VVG items_NN2 ._. 
After_CS a_AT1 dozen_NNO different_JJ versions_NN2 I_PPIS1 met_VVD with_IW John_NP1 and_CC Mary_NP1 to_TO let_VVI them_PPHO2 know_VVI that_CST we_PPIS2 were_VBDR ready_JJ to_TO begin_VVI the_AT pilot_NN1 study_NN1 ._. 
As_II part_NN1 of_IO the_AT research_NN1 plan_NN1 ,_, four_MC hundred_NNO employees_NN2 from_II their_APPGE largest_JJT client_NN1 were_VBDR to_TO be_VBI surveyed_VVN ._. 
Mary_NP1 praised_VVD me_PPIO1 for_IF a_AT1 job_NN1 well_RR done_VDN and_CC told_VVD me_PPIO1 that_CST plans_NN2 had_VHD changed_VVN :_: there_EX would_VM be_VBI no_AT pilot_NN1 study_NN1 ._. 
She_PPHS1 had_VHD confidence_NN1 in_II me_PPIO1 and_CC the_AT new_JJ instrument_NN1 ._. 
The_AT marketing_NN1 person_NN1 was_VBDZ already_RR working_VVG on_II a_AT1 press_NN1 release_NN1 announcing_VVG the_AT "_" New_JJ and_CC Improved_JJ "_" version_NN1 as_CSA immediately_RR available_JJ ._. 
Speechless_JJ ,_, I_PPIS1 walked_VVD out_RP ._. 
Supportive_JJ Feedback_NN1 Giving_VVG supportive_JJ feedback_NN1 arms_NN2 employees_NN2 with_IW information_NN1 to_TO help_VVI focus_NN1 ,_, shape_NN1 ,_, and_CC direct_VVI the_AT behavior_NN1 ._. 
Whether_CSW positive_JJ or_CC negative/corrective_NN1 in_II nature_NN1 ,_, all_DB feedback_NN1 should_VM be_VBI delivered_VVN in_II a_AT1 supportive_JJ manner_NN1 ._. 
Supervisors_NN2 must_VM clearly_RR communicate_VVI that_CST their_APPGE feedback_NN1 comes_VVZ from_II a_AT1 place_NN1 of_IO caring_VVG about_II the_AT employee_NN1 being_VBG successful_JJ --_NN1 not_XX only_RR for_IF the_AT sake_NN1 of_IO the_AT individual_JJ but_CCB also_RR for_IF the_AT sake_NN1 of_IO the_AT team_NN1 and_CC larger_JJR organization_NN1 ._. 
Keeping_VVG in_II mind_NN1 that_CST a_AT1 supervisor_NN1 's_GE primary_JJ responsibility_NN1 is_VBZ to_TO increase_VVI the_AT human_JJ capital_NN1 of_IO his_APPGE or_CC her_APPGE organization_NN1 ,_, providing_VVG ongoing_JJ supportive_JJ feedback_NN1 is_VBZ one_MC1 of_IO the_AT most_RGT powerful_JJ tools_NN2 in_II the_AT managerial_JJ toolbox_NN1 ._. 
Beyond_II increasing_VVG the_AT skills_NN2 of_IO their_APPGE team_NN1 members_NN2 ,_, supervisors_NN2 demon-state_JJ respect_NN1 ,_, commitment_NN1 ,_, and_CC caring_VVG for_IF their_APPGE subordinates_NN2 when_CS they_PPHS2 offer_VV0 ongoing_JJ constructive_JJ ,_, encouraging_JJ ,_, thoughtful_JJ ,_, and_CC sincere_JJ feedback_NN1 every_AT1 day_NNT1 ._. 
What_DDQ if_CS I_PPIS1 Do_VD0 n't_XX Recognize_VV0 ?_? 
Nearly_RR everyone_PN1 knows_VVZ that_CST reinforcing_JJ behavior_NN1 through_II praise_NN1 makes_VVZ it_PPH1 more_RGR likely_JJ to_TO occur_VVI again_RT ._. 
Whether_CSW you_PPY 're_VBR praising_VVG an_AT1 employee_NN1 ,_, child_NN1 ,_, or_CC pet_NN1 ,_, it_PPH1 works_VVZ ._. 
What_DDQ most_DAT people_NN do_VD0 n't_XX understand_VVI is_VBZ that_CST failing_VVG to_TO reinforce_VVI behavior_NN1 actually_RR makes_VVZ it_PPH1 less_RGR likely_JJ to_TO happen_VVI in_II the_AT future_NN1 ._. 
For_REX21 example_REX22 ,_, imagine_VV0 asking_VVG an_AT1 employee_NN1 to_TO stay_VVI late_JJ to_TO help_VVI with_IW a_AT1 project_NN1 ._. 
He_PPHS1 does_VDZ so_RR and_CC you_PPY do_VD0 n't_XX bother_VVI saying_VVG thanks_NN2 ._. 
The_AT next_MD time_NNT1 that_CST you_PPY ask_VV0 him_PPHO1 to_TO stay_VVI late_RR ,_, he_PPHS1 will_VM be_VBI less_RGR likely_JJ to_TO do_VDI so_RR because_CS he_PPHS1 feels_VVZ unappreciated_JJ ._. 
The_AT same_DA principle_NN1 applies_VVZ to_II correcting_VVG problem_NN1 behaviors_NN2 ._. 
Imagine_VV0 that_CST you_PPY have_VH0 an_AT1 employee_NN1 who_PNQS is_VBZ chronically_RR five_MC minutes_NNT2 late_JJ to_TO work_VVI ._. 
You_PPY decide_VV0 to_TO speak_VVI with_IW her_PPHO1 to_TO discuss_VVI the_AT impact_NN1 that_DD1 being_VBG late_RR has_VHZ on_II team_NN1 members_NN2 ,_, to_TO explain_VVI that_CST it_PPH1 does_VDZ n't_XX fit_VVI with_IW the_AT company_NN1 's_GE culture_NN1 and_CC values_NN2 ,_, and_CC to_TO clearly_RR set_VVI the_AT expectation_NN1 that_CST she_PPHS1 will_VM be_VBI on_II time_NNT1 ._. 
The_AT next_MD few_DA2 days_NNT2 the_AT employee_NN1 is_VBZ on_II time_NNT1 and_CC you_PPY say_VV0 nothing_PN1 ._. 
In_II the_AT absence_NN1 of_IO praise_NN1 for_IF being_VBG on_II time_NNT1 ,_, the_AT employee_NN1 will_VM be_VBI at_II much_RR greater_JJR risk_NN1 for_IF slipping_VVG back_RP into_II her_APPGE old_JJ habit_NN1 of_IO being_VBG late_JJ ._. 
When_RRQ do_VD0 most_DAT supervisors_NN2 say_VVI something_PN1 ?_? 
Yep_UH ,_, the_AT next_MD time_NNT1 she_PPHS1 is_VBZ late_JJ !_! 
Here_RL 's_VBZ what_DDQ you_PPY need_VV0 to_TO know_VVI :_: you_PPY will_VM never_RR get_VVI the_AT behavior_NN1 you_PPY want_VV0 by_II focusing_VVG on_II the_AT behavior_NN1 you_PPY do_VD0 n't_XX want_VVI ._. 
For_REX21 example_REX22 ,_, you_PPY do_VD0 n't_XX get_VVI team_NN1 members_NN2 to_TO take_VVI initiative_NN1 by_II focusing_VVG on_II their_APPGE lack_NN1 of_IO initiative_NN1 ._. 
Focusing_VVG on_II problematic_JJ behaviors_NN2 is_VBZ called_VVN nagging_JJ and_CC ,_, while_CS annoying_JJ ,_, it_PPH1 is_VBZ ineffective_JJ ._. 
To_TO fundamentally_RR change_VVI behavior_NN1 ,_, you_PPY must_VM use_VVI positive_JJ reinforcement_NN1 and_CC focus_VVI on_II the_AT behavior_NN1 that_CST you_PPY do_VD0 want_VVI ,_, not_XX the_AT behavior_NN1 that_CST you_PPY do_VD0 n't_XX want_VVI ._. 
Later_RRR in_II this_DD1 chapter_NN1 I_PPIS1 'll_VM describe_VVI in_II detail_NN1 about_II how_RRQ to_TO do_VDI just_RR that_DD1 ._. 
Employees_NN2 come_VV0 to_II us_PPIO2 in_II a_AT1 state_NN1 of_IO readiness_NN1 to_TO engage_VVI ,_, and_CC it_PPH1 is_VBZ the_AT behavior_NN1 and_CC decisions_NN2 of_IO managers_NN2 and_CC organizational_JJ leaders_NN2 that_CST can_VM result_VVI in_II even_RR the_AT best_JJT employees_NN2 becoming_VVG disengaged_VVN over_II time_NNT1 ._. 
Although_CS the_AT rate_NN1 of_IO disengagement_NN1 can_VM be_VBI rapid_JJ ,_, as_CSA in_II my_APPGE own_DA experience_NN1 that_CST I_PPIS1 shared_VVD earlier_RRR ,_, the_AT descent_NN1 is_VBZ typically_RR more_RGR gradual_JJ and_CC results_NN2 from_II managers_NN2 who_PNQS fail_VV0 to_TO acknowledge_VVI their_APPGE employees_NN2 '_GE contributions_NN2 over_II time_NNT1 ._. 
Such_DA employees_NN2 feel_VV0 taken_VVN for_IF granted_VVN and_CC disrespected_VVN ._. 
Have_VH0 you_PPY ever_RR worked_VVN for_IF a_AT1 boss_NN1 who_PNQS rarely_RR ,_, if_CS ever_RR ,_, recognized_VVD your_APPGE hard_JJ work_NN1 ?_? 
The_AT following_JJ example_NN1 about_II Peter_NP1 exemplifies_VVZ the_AT cost_NN1 of_IO failing_VVG to_TO acknowledge_VVI your_APPGE employees_NN2 ._. 
Implementing_VVG the_AT RESPECT_NN1 Model_NN1 While_CS introducing_VVG Vince_NP1 Lombardi_NP1 prior_II21 to_II22 his_APPGE receiving_JJ Fordham_NN1 University_NN1 's_GE Insignias_NN2 Medal_NN1 ,_, Red_JJ Blaik_NN1 said_VVD of_IO his_APPGE friend_NN1 ,_, "_" He_PPHS1 believes_VVZ strongly_RR that_DD1 respect_NN1 is_VBZ the_AT essential_JJ ingredient_NN1 that_CST cements_VVZ successful_JJ human_JJ relations_NN2 ._. "_" 
Great_JJ leaders_NN2 like_II Lombardi_NP1 have_VH0 always_RR understood_VVN that_DD1 respect_NN1 is_VBZ a_AT1 two-way_JJ street_NN1 and_CC that_CST people_NN follow_VV0 leaders_NN2 whom_PNQO they_PPHS2 respect_VV0 and_CC by_II whom_PNQO they_PPHS2 feel_VV0 respected_JJ ._. 
If_CS you_PPY look_VV0 at_II any_DD list_NN1 of_IO great_JJ leaders_NN2 ,_, you_PPY will_VM find_VVI that_CST most_DAT come_VV0 from_II the_AT fields_NN2 of_IO religion_NN1 ,_, politics_NN1 ,_, the_AT military_JJ ,_, and_CC sports_NN2 ;_; very_RG few_DA2 come_VV0 from_II business_NN1 ._. 
This_DD1 relative_JJ dearth_NN1 exists_VVZ ,_, I_PPIS1 believe_VV0 ,_, because_CS most_DAT business_NN1 leaders_NN2 fail_VV0 to_TO appreciate_VVI the_AT importance_NN1 of_IO creating_VVG loyal_JJ followers_NN2 ._. 
The_AT most_RGT educated_JJ ,_, hardworking_JJ ,_, experienced_VVD ,_, and_CC brilliant_JJ leaders_NN2 will_VM fail_VVI if_CSW they_PPHS2 do_VD0 not_XX engage_VVI the_AT hearts_NN2 and_CC minds_NN2 of_IO their_APPGE employees_NN2 with_IW RESPECT_NN1 ._. 
You_PPY can_VM only_RR accomplish_VVI so_RR31 much_RR32 as_RR33 one_MC1 person_NN1 ;_; if_CS your_APPGE goal_NN1 is_VBZ individual_JJ glory_NN1 ,_, focus_VV0 on_II individual_JJ sports_NN2 ._. 
Although_CS it_PPH1 is_VBZ difficult_JJ to_TO teach_VVI empathy_NN1 ,_, there_EX are_VBR specific_JJ concrete_JJ strategies_NN2 that_CST will_VM increase_VVI your_APPGE employees_NN2 '_GE experience_NN1 of_IO being_VBG treated_VVN with_IW consideration_NN1 ._. 
This_DD1 list_NN1 is_VBZ not_XX all-inclusive_JJ ,_, and_CC you_PPY should_VM work_VVI to_TO create_VVI and_CC develop_VVI your_APPGE own_DA repertoire_NN1 of_IO ways_NN2 to_TO be_VBI more_RGR considerate_JJ ._. 
As_II a_AT1 starting_NN1 point_NN1 ,_, I_PPIS1 encourage_VV0 you_PPY to_TO think_VVI about_II times_NNT2 when_RRQ a_AT1 supervisor_NN1 treated_VVN you_PPY or_CC another_DD1 team_NN1 member_NN1 with_IW consideration_NN1 ._. 
You_PPY might_VM even_RR ask_VVI your_APPGE employees_NN2 directly_RR how_RRQ you_PPY could_VM be_VBI more_RGR considerate._NNU 1_MC1 ._. 
Know_VV0 your_APPGE employees_NN2 ._. 
The_AT more_RGR you_PPY know_VV0 about_II a_AT1 person_NN1 ,_, the_AT more_DAR opportunity_NN1 you_PPY will_VM have_VHI to_TO be_VBI considerate_JJ ._. 
Therefore_RR ,_, you_PPY want_VV0 to_TO begin_VVI storing_VVG up_RP information_NN1 about_II your_APPGE employees_NN2 ._. 
If_CS asking_VVG questions_NN2 and_CC learning_VVG about_II your_APPGE employees_NN2 is_VBZ not_XX natural_JJ to_II you_PPY ,_, approach_VV0 it_PPH1 with_IW the_AT attitude_NN1 of_IO being_VBG curious_JJ about_II the_AT people_NN who_PNQS work_VV0 for_IF you_PPY ._. 
For_REX21 example_REX22 ,_, ask_VV0 yourself_PPX1 ,_, "_" I_PPIS1 wonder_VV0 what_DDQ this_DD1 person_NN1 enjoys_VVZ doing_VDG outside_II21 of_II22 work_NN1 ?_? "_" 
The_AT most_RGT effective_JJ way_NN1 to_TO store_VVI the_AT information_NN1 you_PPY gather_VV0 is_VBZ by_II using_VVG a_AT1 program_NN1 such_II21 as_II22 Microsoft_NP1 Outlook_NN1 ,_, which_DDQ allows_VVZ you_PPY to_TO create_VVI specific_JJ data_NN fields_NN2 and_CC set_VVI calendar_NN1 reminders_NN2 ._. 
If_CS Outlook_NN1 is_VBZ not_XX an_AT1 option_NN1 ,_, you_PPY can_VM also_RR use_VVI Excel_VV0 ,_, Word_NN1 ,_, or_CC various_JJ online_JJ tools_NN2 such_II21 as_II22 Google_NP1 documents_NN2 ._. 
You_PPY can_VM even_RR go_VVI old_JJ school_NN1 and_CC use_VVI oversized_JJ index_NN1 cards_NN2 ._. 
Regardless_RR of_IO the_AT collection_NN1 method_NN1 used_VVD ,_, begin_VV0 by_II recording_VVG the_AT employee_NN1 's_GE birthday_NN1 and_CC start_VV0 date_NN1 with_IW the_AT organization_NN1 ._. 
Next_MD ,_, record_VV0 any_DD information_NN1 that_CST you_PPY know_VV0 about_II his_APPGE or_CC her_APPGE family_NN1 members_NN2 ,_, such_II21 as_II22 names_NN2 and_CC ages_NN2 of_IO children_NN2 ._. 
Write_VV0 down_RP what_DDQ you_PPY know_VV0 about_II his_APPGE or_CC her_APPGE hobbies_NN2 and_CC interests_NN2 ._. 
This_DD1 is_VBZ the_AT most_RGT basic_JJ information_NN1 that_CST you_PPY should_VM obtain_VVI on_II every_AT1 employee_NN1 ._. 
Other_JJ data_NN that_CST you_PPY may_VM collect_VVI over_II time_NNT1 includes_VVZ where_RRQ the_AT employee_NN1 grew_VVD up_RP ,_, the_AT employee_NN1 's_GE wedding_NN1 anniversary_NN1 ,_, volunteer_VV0 work_NN1 ,_, and_CC special_JJ causes_NN2 ,_, as_II31 well_II32 as_II33 favorite_JJ authors/books_NN2 ,_, music_NN1 ,_, television_NN1 shows_NN2 ,_, and_CC movies_NN2 and_CC activities_NN2 in_II which_DDQ their_APPGE children_NN2 participate_VV0 ._. 
Do_VD0 n't_XX go_VVI out_RP and_CC interrogate_VVI your_APPGE employees_NN2 to_TO get_VVI all_DB of_IO this_DD1 information_NN1 at_RR21 once_RR22 ._. 
The_AT idea_NN1 is_VBZ simply_RR to_TO get_VVI to_TO know_VVI your_APPGE employees_NN2 better_RRR over_II time_NNT1 through_II casual_JJ conversation._NNU 2_MC ._. 
Meeting_VVG practices_NN2 ._. 
Meetings_NN2 often_RR present_VV0 a_AT1 great_JJ opportunity_NN1 to_TO demonstrate_VVI more_DAR consideration_NN1 to_II your_APPGE employees_NN2 as_II31 well_II32 as_II33 increase_NN1 efficiency_NN1 ._. 
The_AT following_JJ recommendations_NN2 apply_VV0 to_TO both_RR individual_JJ and_CC group_NN1 meetings_NN2 ._. 
Make_VV0 it_PPH1 a_AT1 policy_NN1 that_CST all_DB communication_NN1 devices_NN2 be_VBI shut_VVN off_RP or_CC set_VV0 to_TO vibrate_VVI mode_NN1 ._. 
Individuals_NN2 with_IW a_AT1 pending_JJ emergency_NN1 that_CST may_VM require_VVI their_APPGE attention_NN1 should_VM notify_VVI the_AT group_NN1 at_II the_AT beginning_NN1 of_IO the_AT meeting_NN1 ._. 
All_DB meetings_NN2 begin_VV0 and_CC end_VV0 on_II time_NNT1 --_NN1 or_CC ,_, better_RRR yet_RR ,_, early_RR ._. 
At_II your_APPGE next_MD group_NN1 meeting_NN1 ,_, ask_VV0 your_APPGE staff_NN if_CS they_PPHS2 have_VH0 suggestions_NN2 on_II how_RRQ to_TO shorten_VVI or_CC eliminate_VVI meetings_NN2 or_CC limit_NN1 who_PNQS must_VM attend_VVI ._. 
Emphasize_VV0 that_CST their_APPGE time_NNT1 --_NN1 not_XX your_APPGE time_NNT1 --_NN1 is_VBZ important_JJ and_CC you_PPY do_VD0 n't_XX want_VVI it_PPH1 wasted_VVD unnecessarily_RR ._. 
