<time>868_00:26:46,693 --> 00:26:48,493</time>
<s>其实很多电视节目非常好看的</s>
<time>869_00:26:48,853 --> 00:26:49,933</time>
<s>广大都特爱看</s>
<time>870_00:26:50,293 --> 00:26:51,728</time>
<s>就是我个人有这么一个</s>
<time>871_00:26:52,088 --> 00:26:52,808</time>
<s>你只能说怪癖</s>
<time>872_00:26:53,168 --> 00:26:54,608</time>
<s>我就觉得有理不在声高</s>
<time>873_00:26:54,968 --> 00:26:57,848</time>
<s>就是人一喊</s>
<time>874_00:26:58,208 --> 00:27:01,436</time>
<s>马上我就觉得就不可信就怀疑</s>
<time>875_00:27:01,796 --> 00:27:04,316</time>
<s>可是呢像我这样的人</s>
<time>876_00:27:04,676 --> 00:27:07,196</time>
<s>最近也慢慢悟到了一个道理</s>
<time>877_00:27:07,556 --> 00:27:10,076</time>
<s>我准备改变我自己你知道吗</s>
<time>878_00:27:10,436 --> 00:27:13,296</time>
<s>我就说这个感性的力量</s>
<time>879_00:27:13,656 --> 00:27:14,376</time>
<s>你不可忽视</s>
<time>880_00:27:15,096 --> 00:27:17,256</time>
<s>包括在消费者权益保护当中</s>
<time>881_00:27:17,616 --> 00:27:19,416</time>
<s>你们记不记得前一阵</s>
<time>882_00:27:19,776 --> 00:27:21,931</time>
<s>这个西安那个奔驰女车主</s>
<time>883_00:27:22,651 --> 00:27:24,811</time>
<s>坐在那车门上那个视频</s>
<time>884_00:27:25,171 --> 00:27:25,891</time>
<s>当然她火起来</s>
<time>885_00:27:26,251 --> 00:27:27,691</time>
<s>有互联网时代的很多原因</s>
<time>886_00:27:28,051 --> 00:27:29,851</time>
<s>但是至少原因之一</s>
<time>887_00:27:30,211 --> 00:27:32,358</time>
<s>是人家“爆”了对吗</s>
<time>888_00:27:32,718 --> 00:27:34,878</time>
<s>就是这样的一种行为艺术</s>
<time>889_00:27:35,238 --> 00:27:36,678</time>
<s>这样的一种方式</s>
<time>890_00:27:37,038 --> 00:27:39,558</time>
<s>它天然地符合互联网的网性</s>
<time>891_00:27:39,918 --> 00:27:41,338</time>
<s>就是人们会点击</s>
<time>892_00:27:41,698 --> 00:27:44,578</time>
<s>多少次消费者维权</s>
<time>893_00:27:44,938 --> 00:27:45,658</time>
<s>你注意到没有</s>
<time>894_00:27:46,018 --> 00:27:47,458</time>
<s>我不是说人家是这个动机</s>
<time>895_00:27:47,818 --> 00:27:48,538</time>
<s>主观动机</s>
<time>896_00:27:48,898 --> 00:27:50,698</time>
<s>但是我们看客观结果</s>
<time>897_00:27:51,058 --> 00:27:54,653</time>
<s>看客观结果就是闹得凶</s>
<time>898_00:27:55,013 --> 00:27:56,093</time>
<s>闹得动静大</s>
<time>899_00:27:56,453 --> 00:27:58,973</time>
<s>闹得媒体都关注了</s>
<time>900_00:27:59,333 --> 00:28:00,053</time>
<s>是不是这个问题</s>
<time>901_00:28:00,413 --> 00:28:02,921</time>
<s>似乎就解决起来就快一些</s>
<time>902_00:28:03,281 --> 00:28:06,161</time>
<s>对她而且得坐在那个车盖上</s>
<time>903_00:28:06,521 --> 00:28:07,961</time>
<s>而且她本身你看有个标签</s>
<time>904_00:28:08,321 --> 00:28:09,401</time>
<s>一直叫女研究员嘛</s>
<time>905_00:28:09,761 --> 00:28:11,900</time>
<s>就是你想象中女研究生吧</s>
<time>906_00:28:12,260 --> 00:28:12,980</time>
<s>就是说应该是一个</s>
<time>907_00:28:13,340 --> 00:28:13,700</time>
<s>什么斯文的形象</s>
<time>908_00:28:14,060 --> 00:28:15,860</time>
<s>现在好人家给你坐在车盖上</s>
<time>909_00:28:16,220 --> 00:28:17,300</time>
<s>一一定是被逼急了</s>
<time>910_00:28:17,660 --> 00:28:18,380</time>
<s>还要哭嘛这样</s>
<time>911_00:28:19,460 --> 00:28:19,820</time>
<s>无路可退了</s>
<time>912_00:28:20,180 --> 00:28:21,260</time>
<s>你看我经常跟我女儿说</s>
<time>913_00:28:21,615 --> 00:28:23,775</time>
<s>我说不要哭哭没有用</s>
<time>914_00:28:24,135 --> 00:28:25,215</time>
<s>但是我觉得她长大以后</s>
<time>915_00:28:25,575 --> 00:28:26,655</time>
<s>一定会发现我这句话是错的</s>
<time>916_00:28:27,015 --> 00:28:27,375</time>
<s>你绝对错了</s>
<time>917_00:28:28,815 --> 00:28:30,615</time>
<s>你那女儿给我教育得了</s>
<time>918_00:28:30,975 --> 00:28:32,402</time>
<s>我跟你说这哭</s>
<time>919_00:28:32,762 --> 00:28:34,202</time>
<s>要发挥优势</s>
<time>920_00:28:34,562 --> 00:28:36,362</time>
<s>我自己的一个亲身体验</s>
<time>921_00:28:36,722 --> 00:28:37,442</time>
<s>我在香港我有一次</s>
<time>922_00:28:37,802 --> 00:28:39,602</time>
<s>我就我在家里装了一只空调</s>
<time>923_00:28:39,962 --> 00:28:42,101</time>
<s>刚装完没有冷气</s>
<time>924_00:28:42,461 --> 00:28:44,261</time>
<s>那明显是他装的就是错了</s>
<time>925_00:28:44,621 --> 00:28:45,341</time>
<s>因为他检查过里面</s>
<time>926_00:28:45,701 --> 00:28:46,421</time>
<s>就是机器没有问题</s>
<time>927_00:28:46,781 --> 00:28:47,501</time>
<s>但是装的时候哪</s>
<time>928_00:28:47,861 --> 00:28:48,941</time>
<s>就是他哪接错了</s>
<time>929_00:28:49,301 --> 00:28:50,741</time>
<s>好我就去找那个店</s>
<time>930_00:28:51,101 --> 00:28:51,816</time>
<s>因为他你知道</s>
<time>931_00:28:52,176 --> 00:28:53,256</time>
<s>在香港你装冷气那个人</s>
<time>932_00:28:53,616 --> 00:28:55,056</time>
<s>他不是专业的有个公司</s>
<time>933_00:28:55,416 --> 00:28:55,776</time>
<s>他们会找的嘛</s>
<time>934_00:28:56,136 --> 00:28:56,856</time>
<s>什么搭棚那些人</s>
<time>935_00:28:57,216 --> 00:28:57,576</time>
<s>好那我去找</s>
<time>936_00:28:57,936 --> 00:28:58,656</time>
<s>卖给我空调的这个人</s>
<time>937_00:29:00,096 --> 00:29:01,176</time>
<s>然后他不理我</s>
<time>938_00:29:01,536 --> 00:29:02,963</time>
<s>不理我我去那个消协</s>
<time>939_00:29:03,323 --> 00:29:04,403</time>
<s>就香港也有消协</s>
<time>940_00:29:04,763 --> 00:29:05,843</time>
<s>消协还给他发了一封信</s>
<time>941_00:29:06,203 --> 00:29:07,283</time>
<s>但是你知道问题就在这里</s>
<time>942_00:29:07,643 --> 00:29:08,723</time>
<s>消协一般是没有牙齿的</s>
<time>943_00:29:09,083 --> 00:29:09,803</time>
<s>它没有办法帮你</s>
<time>944_00:29:10,163 --> 00:29:10,523</time>
<s>消协是</s>
<time>945_00:29:10,883 --> 00:29:11,942</time>
<s>消费者权益委员会</s>
<time>946_00:29:12,302 --> 00:29:13,022</time>
<s>委员会</s>
<time>947_00:29:13,382 --> 00:29:15,542</time>
<s>对它消协是没有法律能力的</s>
<time>948_00:29:15,902 --> 00:29:16,982</time>
<s>就是它要给他发信</s>
<time>949_00:29:17,342 --> 00:29:18,062</time>
<s>他也可以不理的</s>
<time>950_00:29:18,422 --> 00:29:18,782</time>
<s>他还不理</s>
<time>951_00:29:19,862 --> 00:29:20,222</time>
<s>我就急了</s>
<time>952_00:29:20,582 --> 00:29:20,942</time>
<s>我就去他店里</s>
<time>953_00:29:21,302 --> 00:29:22,737</time>
<s>我那时候我还大肚子</s>
<time>954_00:29:23,097 --> 00:29:23,457</time>
<s>我想我是个孕妇</s>
<time>955_00:29:23,817 --> 00:29:25,257</time>
<s>总能争取点同情吧</s>
<time>956_00:29:25,617 --> 00:29:25,977</time>
<s>这优势</s>
<time>957_00:29:26,337 --> 00:29:27,057</time>
<s>我就去了店里了</s>
<time>958_00:29:27,417 --> 00:29:28,497</time>
<s>大问题就在于我脸皮薄嘛</s>
<time>959_00:29:28,857 --> 00:29:29,217</time>
<s>我没有</s>
<time>960_00:29:29,577 --> 00:29:31,017</time>
<s>不敢哭嘛不敢闹嘛</s>
<time>961_00:29:31,377 --> 00:29:32,084</time>
<s>我就跟人家老板</s>
<time>962_00:29:32,444 --> 00:29:33,884</time>
<s>你要不敢哭不敢闹也没关系</s>
<time>963_00:29:34,244 --> 00:29:34,964</time>
<s>往地上一坐</s>
<time>964_00:29:36,044 --> 00:29:37,124</time>
<s>这大肚子这家伙</s>
<time>965_00:29:37,484 --> 00:29:38,204</time>
<s>可是这也是在香港</s>
<time>966_00:29:38,564 --> 00:29:40,004</time>
<s>我就觉得我还是</s>
<time>967_00:29:40,364 --> 00:29:41,084</time>
<s>人家出来也是个有脸面的人</s>
<time>968_00:29:41,444 --> 00:29:42,143</time>
<s>不是我还是做不出来</s>
<time>969_00:29:42,503 --> 00:29:42,863</time>
<s>上我在那儿跟他讲</s>
<time>970_00:29:44,303 --> 00:29:44,663</time>
<s>不关我事</s>
<time>971_00:29:45,023 --> 00:29:45,383</time>
<s>人家就不理我</s>
<time>972_00:29:45,743 --> 00:29:46,463</time>
<s>然后我还去人家店里</s>
<time>973_00:29:46,823 --> 00:29:47,183</time>
<s>别人在买他东西嘛</s>
<time>974_00:29:47,543 --> 00:29:48,263</time>
<s>我还跟人家说</s>
<time>975_00:29:48,623 --> 00:29:49,343</time>
<s>不要买他东西</s>
<time>976_00:29:49,703 --> 00:29:51,143</time>
<s>人家看看我也不理我</s>
<time>977_00:29:51,503 --> 00:29:52,577</time>
<s>上我回家想了好久</s>
<time>978_00:29:52,937 --> 00:29:54,017</time>
<s>都想不出办法很苦嘛</s>
<time>979_00:29:54,377 --> 00:29:55,457</time>
<s>最后只好真的找律师</s>
<time>980_00:29:55,817 --> 00:29:57,617</time>
<s>发三次律师函</s>
<time>981_00:29:57,977 --> 00:29:58,337</time>
<s>就发给他</s>
<time>982_00:29:58,697 --> 00:30:00,137</time>
<s>最后终于是给我认错了</s>
<time>983_00:30:00,497 --> 00:30:01,577</time>
<s>给我重装了</s>
<time>984_00:30:01,937 --> 00:30:03,723</time>
<s>等律师再发给我他的费用</s>
<time>985_00:30:04,083 --> 00:30:06,243</time>
<s>我的律师费可以再买三只空调</s>
<time>986_00:30:06,603 --> 00:30:08,763</time>
<s>但是我就我没办法拉开面子</s>
<time>987_00:30:09,123 --> 00:30:10,203</time>
<s>就是能够哭出来</s>
<time>988_00:30:10,563 --> 00:30:10,923</time>
<s>能够泼出来</s>
<time>989_00:30:11,283 --> 00:30:12,702</time>
<s>我的代价就很高</s>
<time>990_00:30:14,142 --> 00:30:14,862</time>
<s>好我就接着你</s>
<time>991_00:30:15,222 --> 00:30:16,302</time>
<s>咱们就说香港</s>
<time>992_00:30:16,662 --> 00:30:18,102</time>
<s>我也有一回</s>
<time>993_00:30:18,462 --> 00:30:20,262</time>
<s>当然咱们应该提倡像轶君这样</s>
<time>994_00:30:20,622 --> 00:30:21,702</time>
<s>事实为依据法律为准绳</s>
<time>995_00:30:22,062 --> 00:30:23,136</time>
<s>尽量理性不要搞那些</s>
<time>996_00:30:23,496 --> 00:30:24,216</time>
<s>但是呢</s>
<time>997_00:30:24,576 --> 00:30:24,936</time>
<s>我好想不理性</s>
<time>998_00:30:25,296 --> 00:30:26,376</time>
<s>我亲身经历的</s>
<time>999_00:30:26,736 --> 00:30:28,176</time>
<s>香港这么一件事</s>
<time>1000_00:30:28,536 --> 00:30:29,976</time>
<s>我买了个那个韩国的</s>
<time>1001_00:30:30,336 --> 00:30:31,416</time>
<s>那么一个大电视</s>
<time>1002_00:30:31,776 --> 00:30:33,203</time>
<s>好买回来呢</s>
<time>1003_00:30:33,563 --> 00:30:35,723</time>
<s>没一个月黑了</s>
<time>1004_00:30:36,083 --> 00:30:37,883</time>
<s>就是永远也打不开</s>
<time>1005_00:30:38,243 --> 00:30:40,043</time>
<s>好就是说让人来修</s>
<time>1006_00:30:40,403 --> 00:30:41,843</time>
<s>修在香港都挺有程序</s>
<time>1007_00:30:42,203 --> 00:30:43,621</time>
<s>一修说你这个修不好</s>
<time>1008_00:30:43,981 --> 00:30:45,421</time>
<s>但我们给你换</s>
<time>1009_00:30:45,781 --> 00:30:46,141</time>
<s>换一部</s>
<time>1010_00:30:46,861 --> 00:30:47,581</time>
<s>那什么时候换呢</s>
<time>1011_00:30:47,941 --> 00:30:49,381</time>
<s>下个礼拜一给你打电话</s>
<time>1012_00:30:50,821 --> 00:30:51,901</time>
<s>结果呢没打电话</s>
<time>1013_00:30:52,261 --> 00:30:54,055</time>
<s>没打电话我打电话过去吧</s>
<time>1014_00:30:54,415 --> 00:30:55,495</time>
<s>我打电话过去就说</s>
<time>1015_00:30:55,855 --> 00:30:57,295</time>
<s>我们是要换</s>
<time>1016_00:30:57,655 --> 00:31:00,175</time>
<s>那换就得换一模一样的</s>
<time>1017_00:31:00,535 --> 00:31:02,335</time>
<s>但是呢现在没有货</s>
<time>1018_00:31:02,682 --> 00:31:03,402</time>
<s>香港没有货</s>
<time>1019_00:31:03,762 --> 00:31:04,842</time>
<s>我们要等那个轮船</s>
<time>1020_00:31:05,202 --> 00:31:07,722</time>
<s>从韩国再运来</s>
<time>1021_00:31:08,082 --> 00:31:08,802</time>
<s>我说那多长时间呢</s>
<time>1022_00:31:09,162 --> 00:31:10,602</time>
<s>他说大概一两个星期吧</s>
<time>1023_00:31:10,962 --> 00:31:12,042</time>
<s>一两个星期之后给你电话</s>
<time>1024_00:31:12,402 --> 00:31:13,820</time>
<s>好一两个星期之后</s>
<time>1025_00:31:14,180 --> 00:31:15,260</time>
<s>没有给我电话</s>
<time>1026_00:31:15,620 --> 00:31:16,700</time>
<s>我又打电话</s>
<time>1027_00:31:17,060 --> 00:31:19,220</time>
<s>然后那个轮船</s>
<time>1028_00:31:19,580 --> 00:31:21,380</time>
<s>海上要走很久</s>
<time>1029_00:31:21,740 --> 00:31:23,534</time>
<s>我以为他说遇到事故了</s>
<time>1030_00:31:24,974 --> 00:31:25,694</time>
<s>?</s><s>再等一两个星期吧</s>
<time>1031_00:31:26,054 --> 00:31:27,494</time>
<s>好又一两个星期</s>
<time>1032_00:31:27,854 --> 00:31:30,734</time>
<s>你知道最后整整拖了我两个月</s>
<time>1033_00:31:31,094 --> 00:31:31,814</time>
<s>香港的它这个机构</s>
<time>1034_00:31:32,174 --> 00:31:33,960</time>
<s>这个韩国电视的这机构</s>
<time>1035_00:31:34,320 --> 00:31:34,680</time>
<s>拖了我俩月</s>
<time>1036_00:31:35,040 --> 00:31:36,480</time>
<s>然后呢到最后我再打电话</s>
<time>1037_00:31:36,840 --> 00:31:37,920</time>
<s>说法就变了</s>
<time>1038_00:31:38,280 --> 00:31:41,520</time>
<s>说这款他们不生产了</s>
<time>1039_00:31:41,880 --> 00:31:45,818</time>
<s>说那怎么办</s>
<time>1040_00:31:46,178 --> 00:31:47,258</time>
<s>说这样</s>
<time>1041_00:31:47,618 --> 00:31:48,338</time>
<s>再等一段时间</s>
<time>1042_00:31:48,698 --> 00:31:50,498</time>
<s>等他们新生产出来了</s>
<time>1043_00:31:50,858 --> 00:31:51,578</time>
<s>韩国生产出来了</s>
<time>1044_00:31:51,938 --> 00:31:53,012</time>
<s>我们再给你</s>
<time>1045_00:31:53,372 --> 00:31:54,092</time>
<s>我说那大概多长时间</s>
<time>1046_00:31:54,452 --> 00:31:55,172</time>
<s>七给我许诺</s>
<time>1047_00:31:55,532 --> 00:31:55,892</time>
<s>。</s><s>你知道最后</s>
<time>1048_00:31:56,252 --> 00:31:58,772</time>
<s>我就彻底地翻儿了</s>
<time>1049_00:31:59,132 --> 00:31:59,492</time>
<s>最后我享受到了</s>
<time>1050_00:31:59,852 --> 00:32:01,652</time>
<s>人崩溃的快感</s>
<time>1051_00:32:02,372 --> 00:32:04,158</time>
<s>文道广州话</s>
<time>1052_00:32:04,518 --> 00:32:05,958</time>
<s>小弟我的广州话</s>
<time>1053_00:32:06,318 --> 00:32:07,758</time>
<s>你知道当时我觉得那个人哪</s>
<time>1054_00:32:08,118 --> 00:32:10,278</time>
<s>就跟表演真听真看真感觉以后</s>
<time>1055_00:32:10,638 --> 00:32:12,078</time>
<s>你那个雄辩滔滔</s>
<time>1056_00:32:12,438 --> 00:32:14,576</time>
<s>我相信我把这个香港的</s>
<time>1057_00:32:14,936 --> 00:32:17,096</time>
<s>这个客服说得都落泪</s>
<time>1058_00:32:17,456 --> 00:32:19,616</time>
<s>说得都崩溃</s>
<time>1059_00:32:19,976 --> 00:32:21,416</time>
<s>我就真是体会到</s>
<time>1060_00:32:21,776 --> 00:32:22,136</time>
<s>因为</s>
<time>1061_00:32:22,496 --> 00:32:22,856</time>
<s>不是主要是那次</s>
<time>1062_00:32:23,209 --> 00:32:23,569</time>
<s>下次维权找你去</s>
<time>1063_00:32:23,929 --> 00:32:25,009</time>
<s>不是主要是那几天</s>
<time>1064_00:32:25,369 --> 00:32:25,729</time>
<s>有个生意也没谈成</s>
<time>1065_00:32:26,089 --> 00:32:28,609</time>
<s>我心情不好你知道吧</s>
<time>1066_00:32:28,969 --> 00:32:29,329</time>
<s>+我就发现</s>
<time>1067_00:32:29,689 --> 00:32:31,849</time>
<s>当人的情绪是真实的时候</s>
<time>1068_00:32:32,209 --> 00:32:33,635</time>
<s>你知道它那个力量</s>
<time>1069_00:32:33,995 --> 00:32:34,715</time>
<s>我就说</s>
<time>1070_00:32:35,075 --> 00:32:36,515</time>
<s>你知不知一个家庭</s>
<time>1071_00:32:36,875 --> 00:32:38,675</time>
<s>两个月没有电视</s>
<time>1072_00:32:39,035 --> 00:32:40,115</time>
<s>是什么感觉</s>
<time>1073_00:32:40,475 --> 00:32:40,835</time>
<s>你知道吗</s>
<time>1074_00:32:41,195 --> 00:32:41,555</time>
<s>咱们给大家翻译一下</s>
<time>1075_00:32:41,915 --> 00:32:42,995</time>
<s>你知不知道一个家庭</s>
<time>1076_00:32:43,333 --> 00:32:45,133</time>
<s>两个月没有电视</s>
<time>1077_00:32:45,493 --> 00:32:46,213</time>
<s>没有电视看</s>
<time>1078_00:32:46,573 --> 00:32:47,653</time>
<s>是什么感觉</s>
<time>1079_00:32:48,013 --> 00:32:49,453</time>
<s>这个家庭要分崩离析了</s>
<time>1080_00:32:50,173 --> 00:32:51,253</time>
<s>先生如果是你</s>
<time>1081_00:32:51,613 --> 00:32:53,406</time>
<s>好像我这么样</s>
<time>1082_00:32:53,766 --> 00:32:54,126</time>
<s>一个星期打电话</s>
<time>1083_00:32:54,486 --> 00:32:56,286</time>
<s>让我等两个星期</s>
<time>1084_00:32:56,646 --> 00:32:57,006</time>
<s>一个星期打电话</s>
<time>1085_00:32:57,366 --> 00:32:58,806</time>
<s>让我等两个星期</s>
<time>1086_00:32:59,166 --> 00:33:00,966</time>
<s>现在已经两个月了</s>
<time>1087_00:33:01,326 --> 00:33:03,126</time>
<s>我有看电视的权利</s>
<time>1088_00:33:03,472 --> 00:33:04,552</time>
<s>我是一个人来的</s>
<time>1089_00:33:04,912 --> 00:33:05,992</time>
<s>我还有没有人权</s>
<time>1090_00:33:06,352 --> 00:33:06,712</time>
<s>就是我是个人</s>
<time>1091_00:33:07,072 --> 00:33:08,152</time>
<s>我有看电视的权利</s>
<time>1092_00:33:08,512 --> 00:33:11,752</time>
<s>我说尤其呢那么大一部电视</s>
<time>1093_00:33:12,112 --> 00:33:14,609</time>
<s>日日在我的客厅日日在我面前</s>
<time>1094_00:33:14,969 --> 00:33:15,689</time>
<s>你是什么感觉啊</s>
<time>1095_00:33:16,049 --> 00:33:18,209</time>
<s>我就是说尤其是这么大的电视</s>
<time>1096_00:33:18,569 --> 00:33:20,009</time>
<s>天天在我面前</s>
<time>1097_00:33:20,369 --> 00:33:22,169</time>
<s>我天天都打不开对吧</s>
<time>1098_00:33:22,529 --> 00:33:23,249</time>
<s>你知不知道</s>
<time>1099_00:33:23,602 --> 00:33:26,122</time>
<s>你对我家庭生活造成多大影响</s>
<time>1100_00:33:26,482 --> 00:33:27,202</time>
<s>哇</s>
<time>1101_00:33:29,002 --> 00:33:29,362</time>
<s>我说完之后</s>
<time>1102_00:33:29,722 --> 00:33:30,082</time>
<s>喜剧之王</s>
<time>1103_00:33:31,882 --> 00:33:32,962</time>
<s>这个真的是要拍下来</s>
<time>1104_00:33:33,322 --> 00:33:34,028</time>
<s>那边那小哥们儿</s>
<time>1105_00:33:34,388 --> 00:33:35,468</time>
<s>那边小哥们儿半天</s>
<time>1106_00:33:35,828 --> 00:33:37,268</time>
<s>我估计香港人没见过这个</s>
<time>1107_00:33:37,628 --> 00:33:38,348</time>
<s>我们这家伙</s>
<time>1108_00:33:38,708 --> 00:33:39,428</time>
<s>咱这雄风对吧</s>
<time>1109_00:33:39,788 --> 00:33:40,148</time>
<s>然后呢</s>
<time>1110_00:33:40,508 --> 00:33:41,948</time>
<s>一分钟都没说出话来</s>
<time>1111_00:33:45,165 --> 00:33:45,885</time>
<s>这个人睡着</s>
<time>1112_00:33:46,245 --> 00:33:50,205</time>
<s>先生我全部明白你的意思了</s>
<time>1113_00:33:50,565 --> 00:33:52,365</time>
<s>我完全理解你的处境</s>
<time>1114_00:33:52,725 --> 00:33:53,798</time>
<s>就是我完全理解</s>
<time>1115_00:33:54,158 --> 00:33:55,238</time>
<s>他说得很真诚我觉得</s>
<time>1116_00:33:55,598 --> 00:33:57,038</time>
<s>他说我完全理解你的处境</s>
<time>1117_00:33:57,398 --> 00:33:59,918</time>
<s>你不要放电话</s>
<time>1118_00:34:00,278 --> 00:34:01,358</time>
<s>你等我一会儿</s>
<time>1119_00:34:01,718 --> 00:34:02,438</time>
<s>我找我上司</s>
<time>1120_00:34:03,863 --> 00:34:05,303</time>
<s>那上司过来了之后跟我说</s>
<time>1121_00:34:07,103 --> 00:34:07,463</time>
<s>我们是这样</s>
<time>1122_00:34:08,543 --> 00:34:09,983</time>
<s>这个电视还不是</s>
<time>1123_00:34:10,343 --> 00:34:11,423</time>
<s>我们最好的型号</s>
<time>1124_00:34:12,863 --> 00:34:13,920</time>
<s>现在我们已经有</s>
<time>1125_00:34:14,280 --> 00:34:16,080</time>
<s>比这个更新一代的</s>
<time>1126_00:34:16,440 --> 00:34:18,600</time>
<s>更高的这个型号同样尺寸</s>
<time>1127_00:34:18,960 --> 00:34:21,120</time>
<s>但是价钱比这个还贵对吧</s>
<time>1128_00:34:21,480 --> 00:34:22,200</time>
<s>要补钱</s>
<time>1129_00:34:22,560 --> 00:34:23,280</time>
<s>我们决定</s>
<time>1130_00:34:23,640 --> 00:34:24,353</time>
<s>给你换</s>
<time>1131_00:34:24,713 --> 00:34:25,073</time>
<s>免费吗</s>
<time>1132_00:34:25,433 --> 00:34:26,153</time>
<s>就那个没有了嘛</s>
<time>1133_00:34:26,513 --> 00:34:26,873</time>
<s>那个确实是</s>
<time>1134_00:34:27,233 --> 00:34:27,593</time>
<s>那个没有了</s>
<time>1135_00:34:27,953 --> 00:34:28,673</time>
<s>免费当然免费</s>
<time>1136_00:34:29,033 --> 00:34:31,553</time>
<s>就我们给你换这个更好的</s>
<time>1137_00:34:31,913 --> 00:34:34,058</time>
<s>我说你莫同我吹泡泡了</s>
<time>1138_00:34:34,418 --> 00:34:35,498</time>
<s>就是你不要给我吹气泡</s>
<time>1139_00:34:35,858 --> 00:34:37,298</time>
<s>你说几时</s>
<time>1140_00:34:37,658 --> 00:34:38,378</time>
<s>明天</s>
<time>1141_00:34:41,618 --> 00:34:42,338</time>
<s>维权成功</s>
<time>1142_00:34:42,698 --> 00:34:45,195</time>
<s>明天中午12点</s>
<time>1143_00:34:48,435 --> 00:34:49,875</time>
<s>你说这个激情</s>
<time>1144_00:34:50,235 --> 00:34:52,755</time>
<s>激情的力量谁能挡</s>
<time>1145_00:34:53,115 --> 00:34:53,475</time>
<s>你知道吗</s>
<time>1146_00:34:53,835 --> 00:34:54,548</time>
<s>我要是当时能够</s>
<time>1147_00:34:54,908 --> 00:34:56,708</time>
<s>坐地撒泼说一通这个</s>
<time>1148_00:34:57,068 --> 00:34:58,508</time>
<s>我绝对网红了</s>
<time>1149_00:34:58,868 --> 00:34:59,588</time>
<s>所以为什么我就看到</s>
<time>1150_00:34:59,948 --> 00:35:00,668</time>
<s>有时候我们看新闻</s>
<time>1151_00:35:01,028 --> 00:35:02,468</time>
<s>比如说在机场的那种</s>
<time>1152_00:35:02,828 --> 00:35:05,693</time>
<s>霸占这个登机的廊桥</s>
<time>1153_00:35:06,053 --> 00:35:07,133</time>
<s>不肯下来的种种的闹</s>
<time>1154_00:35:07,493 --> 00:35:09,293</time>
<s>我们就觉得很匪夷所思</s>
<time>1155_00:35:09,653 --> 00:35:11,813</time>
<s>是不是真的很多时候闹</s>
<time>1156_00:35:12,173 --> 00:35:13,253</time>
<s>就是有办法</s>
<time>1157_00:35:13,613 --> 00:35:14,310</time>
<s>不是我</s>
<time>1158_00:35:14,670 --> 00:35:15,030</time>
<s>你那个不算闹</s>
<time>1159_00:35:15,390 --> 00:35:17,550</time>
<s>我体会到装的不行</s>
<time>1160_00:35:17,910 --> 00:35:19,350</time>
<s>装的你没有那个能量</s>
<time>1161_00:35:19,710 --> 00:35:22,230</time>
<s>你得是真逼急了</s>
<time>1162_00:35:22,590 --> 00:35:22,950</time>
<s>当然</s>
<time>1163_00:35:23,310 --> 00:35:25,102</time>
<s>咱们从这个事儿也可以反思</s>
<time>1164_00:35:25,462 --> 00:35:26,542</time>
<s>闹到这样不堪</s>
<time>1165_00:35:26,902 --> 00:35:27,262</time>
<s>这样不体面</s>
<time>1166_00:35:27,622 --> 00:35:29,062</time>
<s>我自己也很愧对吧</s>
<time>1167_00:35:29,422 --> 00:35:31,222</time>
<s>我也觉得是很不对的</s>
<time>1168_00:35:31,582 --> 00:35:32,662</time>
<s>那是你的运气</s>
<time>1169_00:35:33,022 --> 00:35:33,382</time>
<s>不应该这样</s>
<time>1170_00:35:33,742 --> 00:35:34,807</time>
<s>但不提倡这样</s>
<time>1171_00:35:35,167 --> 00:35:36,607</time>
<s>但是怎么样能够</s>
<time>1172_00:35:36,967 --> 00:35:38,767</time>
<s>大家都挺体面的把这事儿解决</s>
<time>1173_00:35:39,127 --> 00:35:40,207</time>
<s>我觉得目前暂时很难</s>
<time>1174_00:35:40,567 --> 00:35:43,087</time>
<s>闹有时候是真有用</s>
<time>1175_00:35:43,447 --> 00:35:44,527</time>
<s>就是说你不闹的话</s>
<time>1176_00:35:44,887 --> 00:35:45,967</time>
<s>人家就是不理你</s>
<time>1177_00:35:46,327 --> 00:35:47,407</time>
<s>假如我们所有事情</s>
<time>1178_00:35:47,767 --> 00:35:48,847</time>
<s>都很按规矩来</s>
<time>1179_00:35:49,207 --> 00:35:50,287</time>
<s>所有事情有程序的话</s>
<time>1180_00:35:50,647 --> 00:35:52,087</time>
<s>也许你闹的机会不多</s>
<time>1181_00:35:52,447 --> 00:35:52,807</time>
<s>因为你想想看</s>
<time>1182_00:35:53,167 --> 00:35:54,247</time>
<s>闹是什么东西</s>
<time>1183_00:35:54,599 --> 00:35:55,679</time>
<s>闹其实是一个</s>
<time>1184_00:35:56,039 --> 00:35:58,199</time>
<s>非常规的一个动作</s>
<time>1185_00:35:58,559 --> 00:36:00,719</time>
<s>然后才能够得到一些</s>
<time>1186_00:36:01,079 --> 00:36:04,319</time>
<s>你要的权益或者什么也好</s>
<time>1187_00:36:04,663 --> 00:36:05,743</time>
<s>但这种非常规到什么程度</s>
<time>1188_00:36:06,103 --> 00:36:07,183</time>
<s>我举个简单的例子</s>
<time>1189_00:36:07,543 --> 00:36:08,983</time>
<s>我记得几年前</s>
<time>1190_00:36:09,343 --> 00:36:12,943</time>
<s>我们公司一个同事去买机票</s>
<time>1191_00:36:13,303 --> 00:36:14,023</time>
<s>去订机票</s>
<time>1192_00:36:14,383 --> 00:36:15,823</time>
<s>然后后来呢</s>
<time>1193_00:36:16,183 --> 00:36:16,543</time>
<s>去订机票</s>
<time>1194_00:36:16,903 --> 00:36:18,703</time>
<s>那时候还是不是那么互联网化</s>
<time>1195_00:36:19,063 --> 00:36:20,143</time>
<s>直接到旅行社</s>
<time>1196_00:36:20,503 --> 00:36:21,943</time>
<s>然后那个机票后来出问题</s>
<time>1197_00:36:22,303 --> 00:36:23,383</time>
<s>然后出问题之后呢</s>
<time>1198_00:36:23,743 --> 00:36:24,815</time>
<s>就要求那边退款</s>
<time>1199_00:36:25,175 --> 00:36:26,255</time>
<s>然后那边不肯退</s>
<time>1200_00:36:26,615 --> 00:36:27,695</time>
<s>然后因为整件事</s>
<time>1201_00:36:28,055 --> 00:36:29,855</time>
<s>是那个旅行社职员的人为错误</s>
<time>1202_00:36:30,215 --> 00:36:30,575</time>
<s>然后我们那个同事</s>
<time>1203_00:36:30,935 --> 00:36:32,015</time>
<s>就气势</s>
<time>1204_00:36:32,375 --> 00:36:33,455</time>
<s>当天在他那个人员现场</s>
<time>1205_00:36:33,815 --> 00:36:34,175</time>
<s>闹了三小时</s>
<time>1206_00:36:35,599 --> 00:36:36,319</time>
<s>然后结果后来</s>
<time>1207_00:36:36,679 --> 00:36:38,119</time>
<s>你知道这事要怎么解决吗</s>
<time>1208_00:36:38,479 --> 00:36:39,919</time>
<s>我觉得那个员工太惨了</s>
<time>1209_00:36:40,279 --> 00:36:41,359</time>
<s>就那个经理出来就说</s>
<time>1210_00:36:42,799 --> 00:36:45,679</time>
<s>有这种事那我们一定负责</s>
<time>1211_00:36:46,039 --> 00:36:48,559</time>
<s>然后说您这张票多少钱</s>
<time>1212_00:36:48,919 --> 00:36:49,639</time>
<s>比如说一千多</s>
<time>1213_00:36:49,999 --> 00:36:51,079</time>
<s>一千多好</s>
<time>1214_00:36:51,439 --> 00:36:52,519</time>
<s>立刻那时候还没有</s>
<time>1215_00:36:52,879 --> 00:36:55,031</time>
<s>什么支付宝这些东西</s>
<time>1216_00:36:55,391 --> 00:36:57,911</time>
<s>他叫那个负责的员工</s>
<time>1217_00:36:58,271 --> 00:36:58,991</time>
<s>你把钱包掏出来</s>
<time>1218_00:37:00,791 --> 00:37:01,511</time>
<s>直接在他钱包</s>
<time>1219_00:37:01,871 --> 00:37:02,591</time>
<s>这个上司拿钱</s>
<time>1220_00:37:03,671 --> 00:37:04,391</time>
<s>全部钱数</s>
<time>1221_00:37:04,751 --> 00:37:05,455</time>
<s>还不够一千多</s>
<time>1222_00:37:05,815 --> 00:37:06,535</time>
<s>然后我这边先垫</s>
<time>1223_00:37:06,895 --> 00:37:07,255</time>
<s>你明天给我</s>
<time>1224_00:37:08,695 --> 00:37:09,775</time>
<s>这样子来解决</s>
<time>1225_00:37:10,135 --> 00:37:11,215</time>
<s>也就是说这说明什么呢</s>
<time>1226_00:37:11,575 --> 00:37:14,095</time>
<s>就表示整个公司流程程序</s>
<time>1227_00:37:14,455 --> 00:37:15,894</time>
<s>是完全没有这种准备</s>
<time>1228_00:37:16,254 --> 00:37:17,334</time>
<s>完全设计不完善</s>
<time>1229_00:37:17,694 --> 00:37:20,214</time>
<s>乃至于当有顾客投诉的时候</s>
<time>1230_00:37:20,574 --> 00:37:22,374</time>
<s>这个前线人员是没有办法</s>
<time>1231_00:37:22,734 --> 00:37:25,246</time>
<s>利用公司已有的体制来回应</s>
<time>1232_00:37:25,606 --> 00:37:27,406</time>
<s>所以他只能够坚决拒绝</s>
<time>1233_00:37:27,766 --> 00:37:29,206</time>
<s>你要求退款这件事</s>
<time>1234_00:37:29,566 --> 00:37:30,286</time>
<s>然后等到这个上司</s>
<time>1235_00:37:30,646 --> 00:37:31,726</time>
<s>等到你闹了</s>
<time>1236_00:37:32,086 --> 00:37:33,886</time>
<s>闹得那么严重影响闹大了</s>
<time>1237_00:37:34,246 --> 00:37:35,670</time>
<s>那么这个上司也出来了</s>
<time>1238_00:37:36,030 --> 00:37:37,470</time>
<s>上司觉得必须解决</s>
<time>1239_00:37:37,830 --> 00:37:39,630</time>
<s>但这个上司是同样没有</s>
<time>1240_00:37:39,990 --> 00:37:41,790</time>
<s>已经有的准备制度来解决</s>
<time>1241_00:37:42,150 --> 00:37:43,590</time>
<s>他的办法就是你自己掏钱</s>
<time>1242_00:37:45,030 --> 00:37:46,109</time>
<s>工对你说的这个其实有点像</s>
<time>1243_00:37:46,469 --> 00:37:47,189</time>
<s>你刚才讲那个</s>
<time>1244_00:37:47,549 --> 00:37:48,989</time>
<s>就是那个网红的那个会议</s>
<time>1245_00:37:49,349 --> 00:37:50,069</time>
<s>为什么那个人不能够</s>
<time>1246_00:37:50,429 --> 00:37:52,589</time>
<s>提前给人家订一间房呢</s>
<time>1247_00:37:52,949 --> 00:37:54,749</time>
<s>他肯定还是忠于职守</s>
<time>1248_00:37:55,109 --> 00:37:56,180</time>
<s>他觉得我给你订一间房</s>
<time>1249_00:37:56,540 --> 00:37:57,260</time>
<s>我的老板可能会不高兴</s>
<time>1250_00:37:57,620 --> 00:37:58,700</time>
<s>因为这个预算谁出呢</s>
<time>1251_00:37:59,060 --> 00:38:00,500</time>
<s>他可能还是想的是</s>
<time>1252_00:38:00,860 --> 00:38:01,940</time>
<s>我在做我份内的事儿</s>
<time>1253_00:38:02,660 --> 00:38:04,100</time>
<s>好多时候他处于这个职位的人</s>
<time>1254_00:38:04,460 --> 00:38:06,964</time>
<s>他只能想这么一点局限的事儿</s>
<time>1255_00:38:07,324 --> 00:38:08,044</time>
<s>他没有办法作为一个</s>
<time>1256_00:38:08,404 --> 00:38:10,564</time>
<s>就是说独立来解决整个事情</s>
<time>1257_00:38:10,924 --> 00:38:11,644</time>
<s>没有变通</s>
<time>1258_00:38:12,004 --> 00:38:13,084</time>
<s>也没有要求他这样子嘛</s>
<time>1259_00:38:13,444 --> 00:38:14,164</time>
<s>我不知道</s>
<time>1260_00:38:14,524 --> 00:38:16,683</time>
<s>因为我觉得这是不对的</s>
<time>1261_00:38:17,403 --> 00:38:18,483</time>
<s>就如果大家都觉得非得这样</s>
<time>1262_00:38:18,843 --> 00:38:19,923</time>
<s>才能解决问题</s>
<time>1263_00:38:20,283 --> 00:38:21,003</time>
<s>但是我想</s>
<time>1264_00:38:21,363 --> 00:38:22,803</time>
<s>家辉你在国外也留学</s>
<time>1265_00:38:23,163 --> 00:38:24,243</time>
<s>全世界都这样吗</s>
<time>1266_00:38:24,603 --> 00:38:25,323</time>
<s>我先说回香港</s>
<time>1267_00:38:25,674 --> 00:38:27,834</time>
<s>我有个非常相似的例子</s>
<time>1268_00:38:28,194 --> 00:38:30,714</time>
<s>所以我刚听得非常的郁闷</s>
<time>1269_00:38:31,074 --> 00:38:33,234</time>
<s>当时我真的应该找你来</s>
<time>1270_00:38:34,314 --> 00:38:35,034</time>
<s>你在淘宝开个新业务</s>
<time>1271_00:38:35,394 --> 00:38:36,458</time>
<s>专门帮人闹</s>
<time>1272_00:38:36,818 --> 00:38:37,178</time>
<s>替人维权</s>
<time>1273_00:38:37,538 --> 00:38:37,898</time>
<s>对</s>
<time>1274_00:38:38,258 --> 00:38:40,418</time>
<s>没有因为我也不是没闹</s>
<time>1275_00:38:40,778 --> 00:38:42,938</time>
<s>可是我的粤语还讲得比不上你</s>
<time>1276_00:38:43,298 --> 00:38:44,018</time>
<s>所以没有用</s>
<time>1277_00:38:44,378 --> 00:38:45,817</time>
<s>我用的策略也跟你很像</s>
<time>1278_00:38:46,177 --> 00:38:46,537</time>
<s>你想怎样</s>
<time>1279_00:38:47,977 --> 00:38:49,057</time>
<s>我用的策略跟你蛮像的</s>
<time>1280_00:38:49,417 --> 00:38:51,577</time>
<s>我是买一张按摩椅</s>
<time>1281_00:38:51,937 --> 00:38:52,657</time>
<s>去试用过</s>
<time>1282_00:38:53,017 --> 00:38:54,097</time>
<s>好他也是答应我</s>
<time>1283_00:38:54,457 --> 00:38:55,888</time>
<s>三个礼拜内有</s>
<time>1284_00:38:56,248 --> 00:38:56,608</time>
<s>结果没有</s>
<time>1285_00:38:56,968 --> 00:38:58,048</time>
<s>然后每一次打</s>
<time>1286_00:38:58,408 --> 00:38:59,128</time>
<s>跟你好像</s>
<time>1287_00:38:59,488 --> 00:39:00,928</time>
<s>搞不好同一家公司</s>
<time>1288_00:39:01,288 --> 00:39:01,648</time>
<s>你是买什么</s>
<time>1289_00:39:02,008 --> 00:39:02,728</time>
<s>电视</s>
<time>1290_00:39:03,088 --> 00:39:04,528</time>
<s>我是按摩椅</s>
<time>1291_00:39:04,888 --> 00:39:06,671</time>
<s>那种什么按摩什么</s>
<time>1292_00:39:07,031 --> 00:39:10,271</time>
<s>然后一次又一次</s>
<time>1293_00:39:10,631 --> 00:39:11,351</time>
<s>每一次都说</s>
<time>1294_00:39:11,711 --> 00:39:12,791</time>
<s>对还在海运当中</s>
<time>1295_00:39:13,151 --> 00:39:13,871</time>
<s>是吧</s>
<time>1296_00:39:14,231 --> 00:39:16,030</time>
<s>香港就爱这个轮船</s>
<time>1297_00:39:16,390 --> 00:39:17,470</time>
<s>气得我爆炸</s>
